Well, the bike's on the lift and we're waiting for someone to start the job. No rush. Q will be gone awhile. Then I get a call from HOG explaining to me that someone is on their way from the TMI HD to come and get my bike. I hear that on voice mail, as I was not taking that call from the same idiot telling me the highway I was on didn't exist, and wanted to extort $$$ from me to tow my bike. I eventually listen to the VM, told Mark the deal, and he didn't have to touch the bike at all at that point. I really was stupid enough to think that my threat of a lawsuit got them to take action. Well after 1-1/2 hours, and no HD trailer in sight, I call TMI. I get the SM. He told me the guy had left shortly after Q left here. Damn, can't catch Q to get him back. Good thing! I curiously asked him what criteria was used to make the decision to come get me, after telling me earlier that they had no trailer. Was it the threat of a lawsuit? He didn't know. He got a call from HD to come get me immediately. He sent someone to get the trailer and the GM drove the 40 miles to pick me up. I'm thinking they looked at my service record, and HD did the right thing for a change.
NOT!!! Then he said it would be about $250 for the tow! After recovering from that one, I asked WTF that was all about. He said he got a call from HOG after I apparently lost phone service, and they told him to get me and charge me! I politely told him to F off and not to bother. 15 minutes later, the GM from TMI pulls in with the trailer to get me. What to do?
Now I'm laughing my ass off. "You mean to tell me your SM never called you to go back? That I wasn't paying a nickel for the tow, and HD would be hearing from my lawyer. And that my buddy was on his way back with the tire strapped to the back of his SERK?" And then the fun part. For me anyway. I continued to give this poor guy a ration of chit for about 15 minutes, on HD, their POS 110 engines, HD's abandonment of everyone on HD's issues, how they treat us like idiots, and how I hope they get their balls sued off for all the issues we have on our '07 CVO's, his flagship line, yada, yada, yada! Poor guy. He sat there quietly for 15 minutes and took all the chit I could possibly throw at him. He was very nice about it, and I actually felt bad for the poor guy. NOT! He He! Then he left to go back.
About 20 minutes later, Q returns with the new tire. The Honda dealer meanwhile, setup Binx and Heather in the lounge with coffee and Big Screen TV. Offered them pizza that they had ordered for the MRSF class that was finishing up in their huge parking lot, and had been treating us like GOLD!!! C'mon into the Service Area Howie, and watch us work on your bike the entire time. No problem at all being back there. I guess they have nothing to hide like HD does! I'm then introduced to
John Cirrito, the Tech who would be working on my bike. What great guy. All he wanted to do was the right thing.
This guy actually CARED! He even knew what a torque wrench was! We proceeded to pull the wheel, and even used my assistance when he needed it. Wasn't afraid to ask when he realized I knew this bike inside and out.
We get the wheel off, get it on the tire machine, and remove the bad tire. Has all the plastic covers for the machine, and takes great care so as not to damage my $1200 chrome rim. Gets the new tire mounted and balanced. I give him a hand getting it back on the bike. He then takes out an '07 FL Service Manual for all the Torque Specs. He torques every bolt and nut he removed. Rear axle, caliper mount bolts, even the exhaust bolts (since we removed the muffler). I almost faint when I see this. This was the most proper wheel R&R I've ever seen in my life!!! Professionalism you'll never find at these arrogant HD dealers, who all think they know everything.
And get this. I'm charged only $83 including tax for everything by a Hond Dealer!!!So, we get the job done, and are back on the road at 3 PM, and went straight to lunch.
I need to really thank Excalibur Motorsports for their professionalism and courtesy, Mark Werner the SM who bent over backwards to make this all happen, and John Cirrito the Tech who did the most excellent job and put HD's techs to shame!!! And also to warn ya'll that even though you bought a flagship bike, with a POS engine, that's more likely to leave you stranded than not, THAT YOU'LL HAVE TO PAY FOR ROADSIDE ASSISTANCE AFTER YOU USE IT ONCE. Whether it's HD's fault or not. Unless of course you add on their Super Deluxe Package for and additional $49.95, after you just spent $30K on their best bike. And was never explained or offered at time of sale. They can't even throw that in, especially knowing that we have untested POS engines and they use us for R&D for free. They nickle and dime us to death and this was the more of the same typical HD bullchit!
FTF and FTW!!! Kudos to Excalibur!!! HD, take a lesson in customer care from Honda, and remember the 70's!!!
You really do meet the nicest people on a Honda!!! 
Hoist!
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Topic: Left Stranded By HOG, Honda To The Rescue! (Read 7582 times)