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[Twolanerider]

And my very efficient and pretty wiring to my tour pak;

Mrs We all the ugly chrome on the pipes at least gives the dealer an option of (rightly or wrongly) claiming a manufacturer's problem in production.  But that wiring mess is just... well, I don't even know what to call it.  

They weren't anything but completely incredibly lazy.  It's just not a big deal to run that down beneath the strut and leave the excess curled up beneath the seat (if they're too lazy to shorten it to fit).  There's no good reason for a Harley shop to knowingly do such ugly work on any bike.  That they'd do it on the most expensive bike they sell and whose cachet is based at least partly on it's looks is just mind numbing.  

They had to have been hit with a dumb stick, the dumb stick broke open their dumb skull, and they apparently thought it was then fun to roll around in their own dumb blood reinfecting the wound with greater degrees and new generations of dumbness.  

The only thing your pictures illustrate even more than dumb is lazy.  It's just too obvious that all they cared about was hooking it up and getting it out the door.  The attitude once gone in a shop like that is pre-programmed to be "we won't have to worry about it."

Just for comparison here's my red bike with the harness run beneath the strut and the ties pulled around the strut but not around the covers.  It would have only taken three or four minutes longer to do this rather than what they did.  But because they were dumb (dumb AND lazy) they just didn't mess with it.

It's embarassing to think we (all of us) are represented by someone that is going to shove work like that out the door.  It's frightening to think that the manufacturer would either let it stand once notified or so incredibly slothful in its response that satisfaction wasn't ordered in something less than an engine's revolution.

[Twolanerider]

Just scanned back to the start of this thread.  Just about the time that several of us are leaving for Maggie Valley will be a month since the original letters went out.  

At that time if the We's haven't gotten any kind of positive response (in more than promises to "get back to you" ) a follow up should go out.  It's too easy for a corporate response to basically get pocketed and hope that if they wait long enough nothing else will happen.  So I'll type up a brief, concise and pointed follow up simply stating that the lack of service and consideration has been noted by those with future buying choices and concerns.  

After that there is unfortunately little else that can be done short of remembering the episode if you ever have even the slightest compulusion to spend money in range of that dealership.  It's hard to believe how marginally competent and lazy (in a service sense) they've been willing to allow themselves to be seen.

It's not beyond the realm of possibility that this thread might be read by some corporate customer service person.  If so, corporate folks, please note that just because we recognize that the way you've built the response mechanism (or lack thereof) to customer service issues at the corporate level is designed to be an exercise in consumer futility and just because this particular client will likely end up being hosed for lack of care or concern doesn't mean we're sanguine.  In fact we're not.  

In absolute truth it is embarassing to appreciate a product and a company that does nothing to police dealer behavior (to say nothing of performance) as abominable and rude as this case represents.  The only fact sadder is that the Company is not embarassed to be represented by that dealer's efforts here right along with us.  That sad point may be the most troubling of all.

[ccr]

Twolanerider, Thank you so much for championing my cause. I have wanted to try to contact HD Customer Service all week, and have been getting pummeled with work. I have a task force visiting Richmond to have me update a huge site for them and we have been working from very early to very late every day.  They leave today, whew  [smiley=sweatdrop.gif] and maybe I can pull my head up a bit to look at what else is going on in my life. I wanted to call to ensure that what I assumed as the service rep investigating my case would most assuredly involve a meeting with me and my bike.  [smiley=deal2.gif] Otherwise, what kind of investigation would be going on, listening to an independent store owner and his Service Manager?  Riiiiggghhhht!  [smiley=beatnik.gif]
Since I have not heard any thing from owner or rep as yet, I will make that call to HD Customer Service today and clarify that point, and post results over the weekend.  I have not given up that the cause is 100% lost, although I have been accused of wearing rose colored glasses    [smiley=cool4.gif]  before too.  Thanks all for staying tuned on this situation. There are so many issues that even I who is living the story, can barely keep up.   [smiley=huh2.gif]

[shovelhead71]

I am going to call customer service Fri after reviewing the continuation of this thread - I have also sent to MS for copying - hope all do not disapprove - Our HD rep was in last night at the dealership and we went thru this thread together as I grabbed him and almost stuck his face in the screen and said "see"
It is always important to go right to the TOP of the heap after trying to get satisfaction thru the normal chain of command - but after that I believe all he-- breaks loose if someone has a problem that is so obvious as this - someone needs to pay attention - It is a customer service issue and that is what both of my jobs I work at are involved with - day time is PETERBILT and night time is HD - so add me to the list of putting our CVO breathern together

[Twolanerider]

I am going to call customer service Fri after reviewing the continuation of this thread - I have also sent to MS for copying - hope all do not disapprove - Our HD rep was in last night at the dealership and we went thru this thread together as I grabbed him and almost stuck his face in the screen and said "see"
It is always important to go right to the TOP of the heap after trying to get satisfaction thru the normal chain of command - but after that I believe all he-- breaks loose if someone has a problem that is so obvious as this - someone needs to pay attention - It is a customer service issue and that is what both of my jobs I work at are involved with - day time is PETERBILT and night time is HD - so add me to the list of putting our CVO breathern together

That's wonderful Shovel.

[JCZ]

That's wonderful Shovel.

[ccr]

just to repost missing photos of sloppy workmanship, service and rust on new parts.  I will never get resolution, but want others to be able see for themselves how bad it can be.

[ccr]

The service rep told the service manager who then told my husband

This problem you see was caused by me putting my feet on the pipes. If you look at your own bike you will see that this is just plain "Stupid" there is no possible way for me to even reach this area with my feet except from a standing position beside my bike.

[ccr]

.

[ccr]

wires to tourpak

[ccr]

heated grips - that already don't work.

[WFP]

heated grips - that already don't work.

Good thing it looks like summer is here!  I know you love you heated grips.

/Bill

[MObe]

  In my paint thread I mentioned that my local service manager told me that I would be getting a "sizable check" from HD for all of the trouble with the paint on my bike, (3 gas tanks, 4 front fenders, 3 right saddlebags). I was informed last week that they had given me a $100 credit from the MOCO.  Holy $#!^, I don't know what to do with this financial windfall. Jeez it only took them 9 months to straighten this out. What a load of crap! Hell, I guess it's better that the one fingered salute that you're getting, Candy. I hope that in the end they step up to the plate and make thngs right for you. [smiley=drink.gif]