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[Twolanerider]

If they show-----------------> GREAT
If they don't, blame me-------> At least I tried

 

You and I talked about this awhile back Chip.  I still think it's a grand idea.  As we talked then it would be wonderful if someone was with us with the authority to actually carry on a conversation.  More likely is that some PR staffer would be assigned with a standard presentation in their back pocket.  For making the effort they'd deserve the general courtesies.  I'm likely to go riding during the commercial though.

[110tHunDer]

Brian

I carry the weight of my statements all on my own. I have discussed this issue extensionally with Gary because I can talk with him on the phone.
As you told me in organizing previous CVO events, no matter what you do someone will not like it or have an issue with it. Since I began here on this site I have heard that "it sure would be nice of the Motor Company to acknowledge us". That was and is my only goal, to get the Motor Company to a function. If I can help that to happen and it turns out good then I will have achieved my goal.
Nothing more, nothing less. Respect for the moderators, Naitram and this great site is why my wife and I are working to help put together this rally.

If they show-----------------> GREAT
If they don't, blame me-------> At least I tried

 

Chip, that's the way I felt about it, too.   Hope you didn't misunderstand my post.  I was just saying it had been tried before and that they acted interested until it came down to showtime.  If it gets pulled off this time, awesome!

[06cuse]

My Experience with the MoCo has very little to do with the MoCo; usually it is the dealer that aims to please.  I have had a few Mickey Mouse problems - oil leak on my on fxdwg2 - from the rocker box cover (turned out the flat side not so flat) replaced by the dealer - they fought it out with HD.  Had a winner on my SEUC also - oil line broke - at the cooler.  I was at Barber Motorsports in Birmingham - called the local dealer but they were slammed so I would be finding my own way to get it there.  I rode it - ran all the oil out of it - Hydraulic lifters are very noisy with no Oil; I understand I had to Mitigate my Damages but I did the best that I could.  The dealer did not have the  line so they put something or other chrome part thingy on there so I could basically bypass the cooler.  Got me out of there in a few hours; cooled off, cleaned up, full of oil - so I missed the race and the museum but had a great weekend nonetheless.  Bike runs better now than ever, and that pesky oil burning problem went away after I ran her out of oil, that was about 10k ago - guess the SEUC is just thankful to have oil now.  So the dealer approaches Harley to pay for repairs to get me on the road - I am a current HOG member, and have a 7 year extended warranty, and am still under factory warranty - Harley would not pay the dealer for repairs.  The dealer invoice was suspect also - the part at retail was about $65 and I felt like an hour was sufficient to put it on + Syn3 and a filter.  The dealer sends me a bill for $270 or so - which included the oil line and install that they did not have in stock.  I did not feel that it was not my responsibility to pay for it, it was Harleys or someone elses - the line just broke.  It was cheaper for Harley to pay for my repair than pay for my hotel room and whatever else that HOG membership or the extended warranty entitles me to.  Anyhow the dealer did take care of me but Harley did not pay them.  I of course asked to speak to somebody from the MoCo about paying for it; they would not call me.  Harley is an American Icon - We choose to ride CVO's - but in todays competitive business environment a company has to be passionate about customer care - basic survival 101 in the new millennium.  I was disappointed that the MoCo would not call me; but happy with the dealer for getting me back on the road.  When I got home the dealer in Biloxi, MS ordered me the right oil line cooler hose and replaced it at no charge - and I'm sure HD paid them for it under warranty.  The dealer  in Birmingham also sent the dealer in Biloxi the invoice to see if they could get some resolution with the MoCo through them.  The local dealer showed me the bill and said the bill did look suspect and that they could not help either.  The dealers sometimes have to lose a buck or two - just a cost of doing business.  As far as the MoCo goes - my experience is if the dealer is on your side - usually the MoCo will follow suit - and I have had a couple of great dealers.  Bottom Line is that even if HD knows (& I'm sure they do)  that the 110 has the potential for leaking - the company party line is no harm no foul.  HD will pay to fix your leaks as they come rolling back into the dealerships, but probably never a recall - one of the dealers I dealt with in Florida would go ahead and fix it - then deal with HD for payment if they thought there was a potential problem - this is rare - this dealer was always willing to battle with Harley on the customers behalf - and I'm sure they won most of the time, especially customer loyalty. 

[Chief]

Me thinks you FOS. I'm not protecting anyone. However I do think there is a certain way to approach things. Saying that you are going to "ambush" someone is not the way to get anything accomplished.

Do I empathize w/those that are having issues... Yes I do.... Do I agree w/the way the MoCo is handling it... No I don't....Do I think ambushing the MoCo is going to get anything resolved... No I don't.

Trust me I've tried before the hardheaded approach before so I know of what I speak. Most things are resolved when party's concerned can sit at the table and speak intelligently and peacefully.

 
Ride Safe,
Fired00d
 

Gary,

You have definitely misread my message. I was merely stating the obvious that due to all of the problems people have had, both with the bikes and with the company trying to get problems fixed, any marketing person that would be sent to this event would be walking into a potential ambush.

[Fired00d]

Gary,

You have definitely misread my message. I was merely stating the obvious that due to all of the problems people have had, both with the bikes and with the company trying to get problems fixed, any marketing person that would be sent to this event would be walking into a potential ambush.

Chuck,
That's the funny thing about written word when you don't see the persons facial expression or hear the tones in their voice you have to take the words as they are written.

A simple statement as you put "Not if they know about this site. Can you say "AMBUSH"?" could have several meanings.

In the end if you didn't mean it as I took it, no harm, no foul.

 
Ride Safe,
Fired00d
 

[Chief]

Chuck,
That's the funny thing about written word when you don't see the persons facial expression or hear the tones in their voice you have to take the words as they are written.

A simple statement as you put "Not if they know about this site. Can you say "AMBUSH"?" could have several meanings.

In the end if you didn't mean it as I took it, no harm, no foul.

 
Ride Safe,
Fired00d
 

My point is simple. Anyone reading this board knows there are many unhappy owners of very expensive bikes. If I were in charge of handing out assignments for Harley folks, I'd surely be hesitant to send one of my people into an environment like that fearing they'd get ambushed.

I think it's a novel idea and I hope I'm wrong, but Brian's experience is right in line with how I think it will come down in the end.

[SBB]

My point is simple. Anyone reading this board knows there are many unhappy owners of very expensive bikes. If I were in charge of handing out assignments for Harley folks, I'd surely be hesitant to send one of my people into an environment like that fearing they'd get ambushed.

I think it's a novel idea and I hope I'm wrong, but Brian's experience is right in line with how I think it will come down in the end.

Chuck

I'm sure that if we discussed this for a few more thousand post about the Motor Company sending their reps to meet with people that are unhappy about their product I'm sure they will pass.

How about this novel idea,
Should they decide to come, lets treat the rep (reps) with respect and if and when asked, have civil discussions as to any problems or issues that each of us individually have experienced. If we do that, regardless of the discussion they will leave thinking that CVOHARLEY group is a class outfit. We know that it is and I'm damn proud to be a part of it.

Merry Christmas to all!

 

[Chief]

Chuck

I'm sure that if we discussed this for a few more thousand post about the Motor Company sending their reps to meet with people that are unhappy about their product I'm sure they will pass.

How about this novel idea,
Should they decide to come, lets treat the rep (reps) with respect and if and when asked, have civil discussions as to any problems or issues that each of us individually have experienced. If we do that, regardless of the discussion they will leave thinking that CVOHARLEY group is a class outfit. We know that it is and I'm damn proud to be a part of it.

Merry Christmas to all!

 

Chip,

I have no problem being civil, take this post for instance. I think it would be great to have the opportunity to speak with a company rep. I hope you can get a rep, or reps, to show up.

[Twolanerider]

Gary,

You have definitely misread my message. I was merely stating the obvious that due to all of the problems people have had, both with the bikes and with the company trying to get problems fixed, any marketing person that would be sent to this event would be walking into a potential ambush.

Any marketing person put in that position would be quite rightly be accused of assuming his audience was the Happy Mushroom Committee; i.e., they were people who would willingly sit and grow in the dark and be fed bullchit.  The people who are members here and are intelligent and generally successful enough to own the bikes to begin with deserve more respect than to be considered mushrooms.

[HogBreath]

I say we invite them, buy them a beer, and then....buy them another beer! 

[Twolanerider]

I say we invite them, buy them a beer, and then....buy them another beer! 

If they ride in I'll drink with them no matter how much company BS they try to spread .

[HogBreath]

If they ride in I'll drink with them no matter how much company BS they try to spread .

Count me in on that game. I've never met a Harley Rep I wouldn't drink with.

[SilverDawg]

Count me in on that game. I've never met a Harley Rep I wouldn't drink with.

Ken,

Come to think of it, have you ever met anyone you wouldn't drink with

[fxdsebeloved]

It's the 12 Leaks of Christmas.. On the 1st day of Christmas my Harley Dealer gave to me 1 leaking cylinder
Took mine out for a ride today it was a balmy 40 degrees here, almost forgot about the repair on my leak until I realized how far I was from home>>>

[Black_Dog]

It's very possible that CVO will have a Rep right in the center of our event riding with us, eating with us, partying with us and soaking up information and we'll never know who that person really is, he's just a CVO rider like you and I.

Black Dog