Hello Jerry,
As amatter of fact we do have phones. Oh yeah! We have internet service, that would be the same internet service I personaly showed Doug. But wait there is more. It's a web site you can't get on because your not a dealer. Can you tell me what to do with this wheel if it was bad? Or wait can you tell me anything but the Bull S@*t you feed people on this web site. What certifications do you have as a professional H-D mech? For your info. I showed Doug what There was for the fix. Ask him what H-d recommended to at this point other than to inspect the wheels & tell you not to ride your vehicle. Why your asking Doug thes questions you know all the answers too. PLease ask him how he has been treated. I think you will be surprised. You ever stop to think that people treat people the we you treat them. Maybe your just an *ss & thats why your are treated that way.
Hi Johnny,
Still would love to know why a dealer would let a customer walk back out the door and ride away with a potentially defective wheel that could fail and kill him. And please don't hand me that stuff that you don't know what to do until Harley leads you by the hand. Perhaps Doug should wait until the service rep stops by on his next scheduled visit before he brings his bike in.
Quote from: lespaul997 on July 18, 2009, 04:46:14 PM
I just left smith bros in jc tenn and moco hasnt sent them any info on how to check or what to do to fix the problem. Has anybody found cracked wheels yet. I'm leaving for sturgis on the 30th and would love to get this fixed before the trip. My bike is on the list and was number 809 off the line..please help.. Thanks.. Doug Green........If the information wasn't available, how did it get posted on this and other web sites a couple days ago? Dealers have direct phone lines to H-D tech support, they also have the dealer network, and if all else fails they have phone numbers to service and sales reps and to their bosses. If all you dealers really cared about the safety and peace of mind of that guy who just paid you over $30k for a motorcycle, you would get on the phone and call until you found someone who could answer your questions. All that was necessary was to find out how to identify a suspect wheel. Sure, you don't have a wheel to replace it, and if you had removed and inspected his wheel and found it was suspect you would have had a little dilemma. Do you put the suspect wheel back on the bike and let him ride away, or do you tell him he is "grounded" until you can get a good wheel, or do you do like that dealer someone else mentioned here recently that offered to mount a wheel from another bike in stock if necessary to get the customer on the road? Odds are what you would have found is that the wheel wasn't suspect, like many others have reported after having theirs inspected, and Doug would have had one less thing to worry about before his trip. Or you may have found it was suspect, and as things turned out having it already inspected so you could notify H-D right away to get a replacement would probably put you at the head of the list and would have saved some time.
I didn't say H-D necessarily made it easy for you. They should have notified dealers as soon as they knew the wheels were suspect and told you how to identify the suspect parts. However, because the MoCo didn't handle this with the urgency they should have doesn't give dealers a free pass to leave nervous customers hanging until the Mother Ship calls and tells them what to do. What was the big concern here, that you might not get paid for the removal and inspection until you had all the right labor codes and secret decoder ring instructions that come with the official bulletin?
Have a great day. Hopefully you got your official instructions in the mail today and you can now call Doug up and make sure you get him in immediately for that inspection, so you can notify H-D and get the replacement ordered if he has a bad one.
Jerry
Oh, you're right, I'm not a dealer or a professional H-D technician. I don't need to be in order to know proper response to Safety Recalls, or proper customer service. I spent 35 years dealing with this stuff for a much bigger (and obviously better run) vehicle manufacturer than Harley.
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Topic: Wheel recall (Blade Wheels cracking) (Read 40608 times)