This is the kind of crap that is really sad, People that do not know the specifics should not make comments about something they do not know! The dealer can do all there testing just fine with a TTS installed, what they cannot do is reprogram the ECM. Everything else works, so if the compression releases are disabled you have to reprogram the ECM to enable them so my guess is this is why the dealer was having trouble. We do not diminish a damn thing, what we do is stop the dealer from trying to reprogram the ECM. If you want them to reprogram the unit you simply return the unit to stock prior to taking it in to the dealer. Everything you need comes with the product to do just that.
Steve... Normally I can follow along when you educate those uneducated in the operations of your product. But this time, the logic in your explanation escapes me...
So let me talk outloud for a brief moment...
It would seem the dealer tech noticed unexpected things within the customers ECM, notably the compression releases disabled. The dealer attempted to enable the compression releases - and was unable to do so. The dealer tech somewhat logically assumed the ECM was defective and replaced it. The dealer tech then did the next logical thing - which was to send the 'defective' ECM to the factory for analysis.
The reason the dealer could not enable the compression releases was presumably the presence of the TTS software. Thus the presence of the TTS software hindered the ability of the dealer tech to
service the customer's ECM. The end effect of this sequence of events has caused the customers ultimate issue of having lost his ECM containing the TTS software.
Twolane suggested in his post that perhaps the TTS software in the customers ECM may have
'altered in some way the ability of a shop to read or service the ECM'. Speaking as someone uneducated in the specifics of your product, this appears to be an accurate statement.
So I am a bit unclear as to your response to the issue - you chose to focus on the word
testing and ignore the word
service in your response.
Of course, the end result is the customer did nothing wrong and the service tech did nothing wrong - and your TTS product did nothing wrong - but the customer is now hosed... The only person capable of rectifying the situation appears to be you. And, of course, you have no obligation to do so.
And...since you chose to take a swipe at Brian and the EMS product
['The EMS unit does not allow you to do any programming nor does it allow you to do any diagnostics and as people are finding out it doesn't always work out of the box'] let me respond by saying
my personal experience is that Brian would rectify the situation.
I have to agree with the comments of so many others...I don't understand the tenor of your communications with customers/potential customers. I have to agree with the prevailing consensus of..... Play nice and be one of the guys and you won't be (so easily) baited.