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[remington007]

Im allittle confused on the original problem. I thought the dongle box-- tts, race tuner or the super tuner locked on to the serial number entered in the ECM? So with a new ECM with the proper serial number entered shouldnt the dongle recognise it??? Or does it lock in a different way??  Steve??

[Texas 103]

I wonder if this happens when you have a MT7 file in the ECM?

Reads it just fine Terry.. That's why my tuner   won't use the MT8.

[Midnight Rider]

Reads it just fine Terry.. That's why my tuner   won't use the MT8.

Thanks...hope to get to see you sometime this year or next!!

[Texas 103]

TwoWrongs don't make a right....just sayin.

just like Twolanes don't make a road...

[Twolanerider]

just like Twolanes don't make a road...

Not this year they haven't.  Bummer....

[Texas 103]

Not this year they haven't.  Bummer....

Just couldn't resist that.. That a patch idea if I've seen one..

[Steve Cole]

An ECM serial number and a VIN are two different things. Every ECM has it's own serial number but the VIN belongs to the bike. So does it make more sense now?

[remington007]

Perfectly

[hotroadking]

My understanding is that the TTS software locks the ECM so that
inadvertent map deletion is not possible by a technician.

That makes sense to a degree when you take a bike
to a dealer for service, the first thing you should do
is let them know you have a tuning program on the ECM
be it TTS, SESPT, PC, TMax etc.  This will eliminate
any of this from happening and that JMO of course
is the one thing that caused this to snowball out of control.

This is a safety feature for you the buyer of the TTS.

You have to understand that Techs get paid to flash ECMs
They do it all the time with updated HD code, and most
owners never know it happened... Until after it's done and
it's listed on the service order under "warranty coverage"

Why - money, moola, greenbacks, ,,,

This protects you because you paid to have a dyno tune done with
a TTS, or did your own tune and spent a lot of time
getting it correct.  Along comes a shop with a tech following procedure
and he simply hooks his little black box up to the bike, note the older version and because the
dealer policy is to check ECM for correct versions on all
bikes in order to file for warranty reimbursement he reflashes your
ECM with the new stock calibration.

IE extra profit on your oil change and you never know it happened

Now if you have a stage 1 build you could even be riding around for months, weeks, days
until you notice it's not running right, or its hotter, or you might not notice it at all, and
you are doing potential damage, not to mention you are not getting the benefit
of the work and investment.

So TTS locks the Techs out, because they see it all the time
they get calls from users who are upset because the tech
was able to dump a tune, that they got from Joes Tuna and Tuning shack
while they were in Sturgis and they have no backup, no way to reach Joe
and Joes out on a boat crab fishing until he hits Daytona in March.....

See the other side of the problem?

So in deference to the original poster,
and with sympathy for his situation,
the responsibility was that it should have
been noted on the service order
that he had a custom map with a TTS, Dynomat, Sespt, whatever...

Not doing so probably got him in
this situation because the tech was
following the money for the shop.

JMO the shop owes him a new TTS
not Steve George (who stepped in to help which is great)
and Btw being the dealer on TTS is the place
to call first with the problem, not the manufacturing company.

I'm not sure how we get from a dealer
hosing a bike owner to Steve at TTS not
stepping up for a problem he didn't create
didn't cause, simply because TTS software
has a fail safe to protect us from dealer harm...

TTS did the job it was designed to do,
Protect the tune ....

What would you rather have, an open
reprogrammable ECM by any tech with a box
or your investment locked from improper
changes.

(stepping off soap box)

[mjb765]

Yes we all know the OP should have informed the dealer of the ECM tune, and the dealer should ahve informed the cusotmer of what they found and their intentions of replacing the ECM..but nobody blamed TTS. It was suggested that TTS could have gone the extra mile to help a customer in need--regardless of who's fault it was that put hime there. Nobody asked Fullsac to step up--BUT the fact that Steve George did the right thing and helped the guy out goes a long way towards reputation and referrels. He will make back whatever that dongle cost plus more just for helping this guy out. There comes a time when the finger pointing has to end--we all know this could have been avoided, but that is no longer the point.

TTS--pointed the finger and laid blame without offering anything

Fullsac performance--TTS dealer--didn't point finger or blame anybody--just offered and did the right thing which will earn him respect and many more happy customers.

[hotroadking]

MJB I Understand what you are saying, however the shot at TTS occurs
even in your post. Twice actually, and not being argumentative but that's just
plain wrong...

There is a lot to read about but Steve stated the guy was offered the standard
method of fixing it, which involves you ship the stuff back and they
reprogram it so the dongle will work with the new ECM.

Even the original poster later confirmed this was offered
but the dealers move to ship the ECM off screwed him, for the second
time. 

Not trying to continue a war about this, just interjecting some
thoughts, and frankly I don't agree with the notion that TTS
needed to step up and do anything.  I take responsibility
for my actions or inaction and in this case it rub me wrong
that a good company is getting maligned for something
it had nothing to do with..

JMO Fulsac was the company that should have been contacted
right from the beginning by the poster, he bought it there.

Steve G did what he felt was a good move to protect his
interest, improve his standing and fix the problem.  Even though
it wasn't his issue, more power to him and good for him, marketing
wise perhaps a great move.  

Now if TTS did this from day one Could they have scored some points?  Nope, never happen
I guarantee that if they had "fixed it" you'd have never seen this post.  Nothing to gain.

JMO was a get even post from the beginning...  Original poster
has 7 posts, hmmmm And it's been allowed to fester, and spread, to other boards.

From what I understand this owner was offered by TTS to replace the dongle
and reset everything for the original owner AT NO CHARGE, as per their normal rules
other than the owner ships the materials back to TTS for verification
and the work.  How is a no charge fix not a fair offer?

[mjb765]

Understand what you are saying, however there it is  again, in the reply, there's a little shot at TTS. Twice actually.

Fulsac was the company that should have been contacted
right from the beginning by the poster, he bought it there.

Steve G did what he felt was a good move to protect his
interest, improve his standing and fix the problem.  Even though
it wasn't his issue, more power to him and good for him, marketing
wise perhaps a great move. 

Now if TTS did this from day one Could they have scored some points?  Nope, never happen
I guarantee that if they had "fixed it" you'd have never seen this post.  Nothing to gain.

JMO was a get even post from the beginning...  Original poster
has 7 posts, hmmmm And it's been allowed to fester, and spread, to other boards.

From what I understand this owner was offered by TTS to replace the dongle
and reset everything for the original owner AT NO CHARGE, as per their normal rules
other than the owner ships the materials back to TTS for verification
and the work.  How is a no charge fix not a fair offer?

The only NO CHARGE offer I see on this thread is from Steve George of Fullsac Performance. Fullsac is a TTS reseller and NOT the manufacturer. He stepped up and did the right thing. Did I miss something??? Maybe I did???

I NEVER aimed any shots at the TTS product--I have used it and it is a fine product

[hotroadking]

Please don't take my response as an attack, it wasn't intended as such
if it came across that way, apologies, the written word doesn't
allow one the interjection of the spoken word

Perhaps it's just the way I read your comments specifically
"TTS--pointed the finger and laid blame without offering anything"
as a slight in TTS direction.

I too use TTS, second bike with it, have had several conversations
with Steve, and I can tell you this thread has been linked to other
boards, and some people on those boards who continually attack at
TTS have used it to start more problems for TTS.

We should be sure we have all the facts before we
make judgement on the situation, and yes, per other threads on other boards
where this very subject has been exploited, it's clear TTS offered
to fix the problem.  The original poster had to pay postage...

Again JMO this was a  get even thread and we've allowed it to go
on too long and it's harmful to a good man and good company.

Just my suggestion but if I had Mod access it would disappear...

[grc]

The problem as originally posted has been solved, and opinions from virtually all sides have been aired.  This might be a good time to move on and explore brave new worlds in other threads.


Jerry

[hotroadking]

The problem as originally posted has been solved, and opinions from virtually all sides have been aired.  This might be a good time to move on and explore brave new worlds in other threads.
Jerry

I agree Jerry but it needs to be made aware that others are linking this thread to other boards
and using it as a basis to exploit the situation....

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