My understanding is that the TTS software locks the ECM so that
inadvertent map deletion is not possible by a technician.
That makes sense to a degree when you take a bike
to a dealer for service, the first thing you should do
is let them know you have a tuning program on the ECM
be it TTS, SESPT, PC, TMax etc. This will eliminate
any of this from happening and that JMO of course
is the one thing that caused this to snowball out of control.
This is a safety feature for you the buyer of the TTS.
You have to understand that Techs get paid to flash ECMs
They do it all the time with updated HD code, and most
owners never know it happened... Until after it's done and
it's listed on the service order under "warranty coverage"
Why - money, moola, greenbacks, ,,,
This protects you because you paid to have a dyno tune done with
a TTS, or did your own tune and spent a lot of time
getting it correct. Along comes a shop with a tech following procedure
and he simply hooks his little black box up to the bike, note the older version and because the
dealer policy is to check ECM for correct versions on all
bikes in order to file for warranty reimbursement he reflashes your
ECM with the new stock calibration.
IE extra profit on your oil change and you never know it happened
Now if you have a stage 1 build you could even be riding around for months, weeks, days
until you notice it's not running right, or its hotter, or you might not notice it at all, and
you are doing potential damage, not to mention you are not getting the benefit
of the work and investment.
So TTS locks the Techs out, because they see it all the time
they get calls from users who are upset because the tech
was able to dump a tune, that they got from Joes Tuna and Tuning shack
while they were in Sturgis and they have no backup, no way to reach Joe
and Joes out on a boat crab fishing until he hits Daytona in March.....
See the other side of the problem?
So in deference to the original poster,
and with sympathy for his situation,
the responsibility was that it should have
been noted on the service order
that he had a custom map with a TTS, Dynomat, Sespt, whatever...
Not doing so probably got him in
this situation because the tech was
following the money for the shop.
JMO the shop owes him a new TTS
not Steve George (who stepped in to help which is great)
and Btw being the dealer on TTS is the place
to call first with the problem, not the manufacturing company.
I'm not sure how we get from a dealer
hosing a bike owner to Steve at TTS not
stepping up for a problem he didn't create
didn't cause, simply because TTS software
has a fail safe to protect us from dealer harm...
TTS did the job it was designed to do,
Protect the tune ....
What would you rather have, an open
reprogrammable ECM by any tech with a box
or your investment locked from improper
changes.
(stepping off soap box)