KHD,
Thank you for sharing with us the information you received. I assume that is the only reason you started this thread, not to defend dealerships everywhere.
I don't know you either, but I have always thought of you as a "friend on the inside" if you know what I mean. Unfortunately, as you well know, the dealership and its employees are the face of the MOCO to its customers. You bear the brunt of their frustrations. At least you have the guts to come on here and take this abuse, unlike the other dealerships that just lurk on the site gleaning what information they can from us.
I understand everyone's frustration. I have certainly had my own. My local dealership is a joke (just ask Twolane if you don't believe me), but I expect most of them are very good operations, ran by good people who really have the customers best interest at heart. That is how they have stayed in business, by taking care of their customers.
We live in, not only a free society, but a market society. If you don't believe you are getting the best value for your dollar, spend your money elsewhere. If the market won't bear $5k over MSRP, then the price will come down. Come on people, if someone offered me a job at twice the salary do you think I would turn it down because I may not be worth that much. I personally don't think a single player in the NBA is worth what they make, but apparently the market does.
Later,
Ghost