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[sadunbar]

I have three XM radio subscriptions...  One for my Zumo, one for a radio in my shop and one in my wife's Tahoe.

The radio in the shop stopped working a month or so ago.  The Tahoe was sold last Saturday...

So I go to the XM on line site to cancel two of my three subscriptions.  And I can find no possible way to cancel a subscription on line.  I come to the conclusion you can do any XM task imaginable on line - except cancel a subscription.

I call XM...  and get an automated (English speaking) voice. To start the process - I need to give them my account number - which I do - which leads to another automated (English speaking) voice, giving me a selection of choices.  I decide to hit "0" - and go straight to a human (although this description soon becomes debatable).   After the obligatory wait, I speak to someone (from a land far far away) - who needs my name, phone number, address with zip, email address and XM account number.  I give this information and explain I want to cancel two of my three subscriptions.  She asks me why I want to cancel the two subscriptions.  I am patient and tell her - subscription #1 - sold the vehicle, subscription #2 - radio no longer works.  She offers to sell me a new radio at a special low price of.....  I interrupt her and tell her I just want to cancel the subscriptions - not buy a new radio.  She wants to know why I don't want a new radio.  I tell her to just cancel the subscriptions...   She tells me she needs to forward my call to another department - as she does have the ability to cancel subscriptions. 

A new person comes on the line (from a land far far away) who needs..............my name, phone number, address with zip, email address and XM account number.

I give the information - again - and again explain I want to cancel two subscriptions - and I tell her which subscriptions.  She wants to know why I'm thinking of canceling these subscriptions.   I am uncharacteristically still patient and tell her - once again - subscription #1 - sold the vehicle, subscription #2 - radio no longer works - and add that I am not "thinking" of canceling the subscriptions - I have called to cancel the subscriptions - hence the reason we are now speaking.....

The next thing she tells me is she is going to ship me a new radio to replace the broken radio for the special low price of--------I interrupt her and tell her I don't want another radio - I only want her to cancel the $@^$ subscription.

(At this point, I tell myself this is probably partially my fault - because I made the conscious decision to cancel these subscriptions knowing full well it is a Monday and knowing full well my patience is generally in very short supply on the best Mondays.....and I take a deep breath...)

Then she tells me she will put these two subscriptions on hold for two months - to give me a chance to change my mind...  No longer patient - I very loudly and somewhat crudely explain - subscription #1 - sold the vehicle, subscription #2 - radio no longer works!!!  - and even if I wanted to change my mind - the vehicle is now on a used car lot and the radio is at a landfill somewhere - so just cancel the #$^ %!$# subscriptions...

She tells me there is no need to raise my voice....that she is only trying to provide a service to me...  I tell her that if she says anything further other than "thank you - I will take care of your request immediately" that I will come to whatever country she lives in, find her and very personally explain what I need done to my account...

She says "I will cancel your two subscriptions immediately".  and then adds "Would you like to upgrade the services of your remaining account to include......" 

At which point I hung up the phone - which turns out to possibly have been a hasty decision - because I am now left with this urge to yell at someone and spew additional vulgarities...       

What to do? 

[SBB]

I have three XM radio subscriptions...  One for my Zumo, one for a radio in my shop and one in my wife's Tahoe.

The radio in the shop stopped working a month or so ago.  The Tahoe was sold last Saturday...

So I go to the XM on line site to cancel two of my three subscriptions.  And I can find no possible way to cancel a subscription on line.  I come to the conclusion you can do any XM task imaginable on line - except cancel a subscription.

I call XM...  and get an automated (English speaking) voice. To start the process - I need to give them my account number - which I do - which leads to another automated (English speaking) voice, giving me a selection of choices.  I decide to hit "0" - and go straight to a human (although this description soon becomes debatable).   After the obligatory wait, I speak to someone (from a land far far away) - who needs my name, phone number, address with zip, email address and XM account number.  I give this information and explain I want to cancel two of my three subscriptions.  She asks me why I want to cancel the two subscriptions.  I am patient and tell her - subscription #1 - sold the vehicle, subscription #2 - radio no longer works.  She offers to sell me a new radio at a special low price of.....  I interrupt her and tell her I just want to cancel the subscriptions - not buy a new radio.  She wants to know why I don't want a new radio.  I tell her to just cancel the subscriptions...   She tells me she needs to forward my call to another department - as she does have the ability to cancel subscriptions.  

A new person comes on the line (from a land far far away) who needs..............my name, phone number, address with zip, email address and XM account number.

I give the information - again - and again explain I want to cancel two subscriptions - and I tell her which subscriptions.  She wants to know why I'm thinking of canceling these subscriptions.   I am uncharacteristically still patient and tell her - once again - subscription #1 - sold the vehicle, subscription #2 - radio no longer works - and add that I am not "thinking" of canceling the subscriptions - I have called to cancel the subscriptions - hence the reason we are now speaking.....

The next thing she tells me is she is going to ship me a new radio to replace the broken radio for the special low price of--------I interrupt her and tell her I don't want another radio - I only want her to cancel the $@^$ subscription.

(At this point, I tell myself this is probably partially my fault - because I made the conscious decision to cancel these subscriptions knowing full well it is a Monday and knowing full well my patience is generally in very short supply on the best Mondays.....and I take a deep breath...)

Then she tells me she will put these two subscriptions on hold for two months - to give me a chance to change my mind...  No longer patient - I very loudly and somewhat crudely explain - subscription #1 - sold the vehicle, subscription #2 - radio no longer works!!!   - and even if I wanted to change my mind - the vehicle is now on a used car lot and the radio is at a landfill somewhere - so just cancel the #$^ %!$# subscriptions...

She tells me there is no need to raise my voice....that she is only trying to provide a service to me...  I tell her that if she says anything further other than "thank you - I will take care of your request immediately" that I will come to whatever country she lives in, find her and very personally explain what I need done to my account...

She says "I will cancel your two subscriptions immediately".  and then adds "Would you like to upgrade the services of your remaining account to include......"  

At which point I hung up the phone - which turns out to possibly have been a hasty decision - because I am now left with this urge to yell at someone and spew additional vulgarities...       

What to do?  

I have Howies number if you want it.

Just kidding.

Your experience is exactly why I don't have XM on my 09 SEUC.

But should you call Howie, just remember he can talk faster than me and you put together so don't stop talking till the story is done!

                                                               

SBB

[Georgehjr]

Had same issue when  I turned in my leased GMC,  offer to cut price etc.  but WAIT !!!, you will NOW be helping the US Post Service as they when send you a WHOLE bunch of junk mail to COME BACK


I guess they really don't listen  

[Fired00d]

I have three XM radio subscriptions...  One for my Zumo, one for a radio in my shop and one in my wife's Tahoe.

The radio in the shop stopped working a month or so ago.  The Tahoe was sold last Saturday...

So I go to the XM on line site to cancel two of my three subscriptions.  And I can find no possible way to cancel a subscription on line.  I come to the conclusion you can do any XM task imaginable on line - except cancel a subscription.

I call XM...  and get an automated (English speaking) voice. To start the process - I need to give them my account number - which I do - which leads to another automated (English speaking) voice, giving me a selection of choices.  I decide to hit "0" - and go straight to a human (although this description soon becomes debatable).   After the obligatory wait, I speak to someone (from a land far far away) - who needs my name, phone number, address with zip, email address and XM account number.  I give this information and explain I want to cancel two of my three subscriptions.  She asks me why I want to cancel the two subscriptions.  I am patient and tell her - subscription #1 - sold the vehicle, subscription #2 - radio no longer works.  She offers to sell me a new radio at a special low price of.....  I interrupt her and tell her I just want to cancel the subscriptions - not buy a new radio.  She wants to know why I don't want a new radio.  I tell her to just cancel the subscriptions...   She tells me she needs to forward my call to another department - as she does have the ability to cancel subscriptions.  

A new person comes on the line (from a land far far away) who needs..............my name, phone number, address with zip, email address and XM account number.

I give the information - again - and again explain I want to cancel two subscriptions - and I tell her which subscriptions.  She wants to know why I'm thinking of canceling these subscriptions.   I am uncharacteristically still patient and tell her - once again - subscription #1 - sold the vehicle, subscription #2 - radio no longer works - and add that I am not "thinking" of canceling the subscriptions - I have called to cancel the subscriptions - hence the reason we are now speaking.....

The next thing she tells me is she is going to ship me a new radio to replace the broken radio for the special low price of--------I interrupt her and tell her I don't want another radio - I only want her to cancel the $@^$ subscription.

(At this point, I tell myself this is probably partially my fault - because I made the conscious decision to cancel these subscriptions knowing full well it is a Monday and knowing full well my patience is generally in very short supply on the best Mondays.....and I take a deep breath...)

Then she tells me she will put these two subscriptions on hold for two months - to give me a chance to change my mind...  No longer patient - I very loudly and somewhat crudely explain - subscription #1 - sold the vehicle, subscription #2 - radio no longer works!!!   - and even if I wanted to change my mind - the vehicle is now on a used car lot and the radio is at a landfill somewhere - so just cancel the #$^ %!$# subscriptions...

She tells me there is no need to raise my voice....that she is only trying to provide a service to me...  I tell her that if she says anything further other than "thank you - I will take care of your request immediately" that I will come to whatever country she lives in, find her and very personally explain what I need done to my account...

She says "I will cancel your two subscriptions immediately".  and then adds "Would you like to upgrade the services of your remaining account to include......"  

At which point I hung up the phone - which turns out to possibly have been a hasty decision - because I am now left with this urge to yell at someone and spew additional vulgarities...      

What to do?  

Call Chip... its always worked for me in the past.

 
Ride Safe,
Fired00d
 

[FR8TRN]

Wow your way more patient than I was when I called to cancel one, I barely got past the first explanation before profanity started flying out at extreme decibels.....

[DICKW]

I have had the same experience, there is the only mistake you made.
"Send me a written statement saying my subscription canceled on 8-17-09".

I would have to question whether that person from mars did it or not?

[sadunbar]

You know - I still have to call ONstar to switch their service from the traded in Tahoe to the newly purchased Traverse....    That might do it!  (or it might push me off the ledge...)  

[9 1/2 Beers]

I hate say this BUT, did they cancel the right ones?

 Chances are, they cancelled the zumo and left the tahoe

 Not my first rodeo, and I thought it was just me....

Marty

 Sorry for your pain !!

[SBB]

 (or it might push me off the ledge...)  

Thank goodness you don't have to deal with a unorganized bike shipper.

                                                                                                   

SBB

[sadunbar]

Thank goodness you don't have to deal with a unorganized bike shipper.

                                                                                                   

SBB

hehe....  That would have to be a Tuesday phone call...  

[sadunbar]

One know - the upside of this is Sheila loves the new Chevrolet Traverse she got for her birthday last Saturday!!   

[Fired00d]

I have Howies number if you want it.

Just kidding.

Your experience is exactly why I don't have XM on my 09 SEUC.

But should you call Howie, just remember he can talk faster than me and you put together so don't stop talking till the story is done!

                                                               

SBB

Hmmm, now I know why I call you instead.... you listen sometimes.

 
Ride Safe,
Fired00d
 

[ual767plt]

Sandunbar, I too had a 'nightmare' experience trying to cancel my XM subscription after the 3-month free trial.  It took 5 months, dozens of phone calls, and untold hours on hold with them.  Additionally, after they 'canceled' my subscription, they continued to bill me.  It finally took complaints to the FCC, Better Business Bureau, HD Customer Service, and the Illinois State Attorney's office to resolve the issue.  Apparently, XM radio has a well-known reputation for these tactics.  Numerous cases if you 'google' it.

[Guilty]

I say that you should call them back and cancel the 2 subscriptions again just for fun...it is a toll free number right?

[BLM777]

Sadunbar ..... Congratulations on your patience!  I tend to go right to your finale when I first hear the charming little voices from the "land far,  far away" ....  The attached pic is an actual photo taken in India of the "communications district" for low end phone marketing.  Isn't just special to have such great service from US companies