UPDATE! So far anyway. My collision rep at the HD shop said he was able to get the parts numbers for the painted parts and finalize the estimate. $7,300.00. Since that amount is over my insurance companies $6,000.00 "no look limit", they are sending an adjuster/rep out sometime Monday to look at her. My HD rep said that if the third phase is still in production it may work out in our favor as far as the time thing goes. I told him that as much I was aching to get back on my Smurf, I was going to purchase another bike to ride as a "spare" so I would not be rushing it. He said he wanted to get her back to new and perfect condition for me. So far he is saying all the right things anyway.
On the "spare" bike note. I TRIED (again) unsuccesfully, to purchase my spare from my local HD dealership (the same one that has my bike in for repairs). They are running a promotion for $1,000 below MSRP. Maybe if the sales manager, finance guy and GM wouldn't treat most people like a peice of Sh!t, they would not have to do that. But thats just my opinion.
I mention to my sales guy (great guy as are all the sales team there) that I may be in the market for a Road Glide to ride as I plan on my Smurf being down for at least 3 months. So he calls me Saturday and says come on down and lets work out the numbers. So I head down there and long story short (I know, too late for that) we ride a used one with 3200 miles (05) and a new one. New wins mine and my wifes vote hands down. Since they are $1,000 under MSRP I opt to try for that one.
So I pull the sales manager and my sales rep aside and ask for them to swap the wire wheels with some basic black ones as they charge $450 for the "upgrade" of the wire wheels (I am not a big fan of wire wheels because of the cleaning and tubes in them). They normally charge $200 to do this. I ask him to do it for no charge and I want free freight ($335 charge) as I have bought 3 bikes there in 3 years and have 3 freinds I referred that purchased 4 bikes between them over the last year. He said he would swap the wheels if I went with the black spoke and not the silver for no charge but could not do anything on the freight without checking with the owner (BS, but okay I'll play along). I told him that I would finance thru him if I could get "free freight".
Monday morning first thing my sales guy calls and says they will knock $100 off the freight and the swap for free. I said I will take the deal but I am getting my own financing as my deal was for "free" freight right? He said you are correct. So we ran thru the numbers on the phone and hung up.
When I went to buy the bike Tuesday evening, the numbers were off.
They were trying to charge me for the wire wheels. So the finance guy gets the sales manager (who was in the very next room listening to the whole thing) and I leave them to sort it out.
I go get some popcorn and hang out with some of the other guys. A few minutes later my sales guy comes to get me. When I walk in the room the sales manager starts ranting about the deal and that he told me he would waive the LABOR on the swap NOT the up charge for the wire wheels
So I said "look Mark, thats not the deal we made Saturday. Why would I want to pay for an "upgrade" that I was having you take off?" So he swats the paperwork across the desk and storms out of the room past me telling the finance guy to take it off and something about $100. So I say thank you and of course he says nothing and the deal resumes.
The numbers are still, slightly off. They were now trying to charge me full freight. I told the finance guy that the deal was for $235 on the freight. He says "OH NO! YOU SAID "THANK YOU" WHEN MARK SAID TO TACK THE $100 BACK ON THE FREIGHT!" I said "look Kenny, I did not understand half of what Mark said when he huffed out of the room and YOU were not there Saturday when we made the deal so you need to keep your mouth closed about it." So then Mark storms back in and I ask him about the freight. He said "I'm not giving you the hundred off the freight if you are not paying the $450." I again said "The deal was simply this: swap the wheels for black aluminum ones therefore taking the upgraded ones off, no chage on the swap and $100 off the freight." He and the finance guy then started ranting between themselves and the finance guy throws his pen across the desk and says "We're done! We're done!" So I asked my salesman to excuse me and left. I stayed and tried to work it out. Some of the other staff tried to get the GM to speak with me and he asked them "what I was whinning about?" That was it. I left.
Sooooooooooooo................. I went back to the FINE folks at BRANDON HD (100 miles south) and bought my spare bike last night!! Their PDI is $200 less than my local delaer, includes the 1000 mile service and I got a GREAT deal since this was only the second bike I bought from them in 2 months. Mike Rendine (Internet Sales Manager) has done nothing but bend over backwards for me. All the folks at the Brandon store last night were out of their way freindly and helpful! Hats off to them all!! I cannot say enough about them all! Really. I'm serious.
So without further ado.........
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Topic: Finally decided to post this............ (Read 25982 times)