Here are some shots of my day at Gail's H-D yesterday. First of all let me state unequivocally that this is absolutely without a doubt the finest dealership I have ever visited. I thought Pig Trail H-D in Rogers, AR, was until yesterday but Gail's just blows them away.
I was greeted by Bob the service writer when I arrived at 7:30 am. He listened to my bike and agreed with me that the knocking noise was indeed the more serious of my issues. Of course did not know at that time that it was THE ISSUE! Bob said go on into the lounge and have some coffee - just made some but please stay in the lounge area as the store does not open until 9 am and no one in there now.
Got some coffee and shortly thereafter Roger, the dealerships Customer Service, Guest Relations, Wal-Mart greeter on steroids came by and talked to us. We spent over an hour talking to and bantering with Roger and found that we have been on some of the very same HOG rides over the years and have quite a bit in common.
Just before the store opened and the techs started work at 9 am Roger introduced us to John, the Executive V-P of the dealership. I told him that his service department and Robin in particular came highly recommended but I did not know if he was available. John said 'we will make him available' which he did promptly at 9 am.
Robin came in and spoke to us, told us what he would check out and began work. Within about 20 minutes he had pulled and inspected the plugs., done a compression test, pulled the push rod tubes to check for a collapsed lifter, then pulled the complete exhaust and the cam chest cover. Whew it would take me longer than that just to the saddlebags off! Robin works like a surgeon - totally focused with no wasted motions and gets right to it.
Here are a few shots.
Robin on the bike putting it under a load to check for compensator problem. He said holding brake and letting clutch into friction zone will make compensator noise lessen. It did not so this is not the problem - we didn't think so anyway. That is Adam, the Service Manager, on his left - an awesome individual also.

Let's strip this baby down and she what is in her knickers. BTW Robin is in Bay 1, closest to the window in the customer lounge if that tells you anything!

When he got the cam chest cover off and a piece of metal fell out he knew we had a problem.
