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[DCFIREMANN]

BEWARE yes this is a rant.

I have owned many a Harley and many a CVO Harley since 1975. I have NEVER had to call the MOCO about anything ever. For the last few years I have listened to AXIL rant over quality control and what he described as POS Harley's and OVERPAID Union Workers that didn't give a chit about their jobs. I just use to laugh and shrugged it off as a disgruntled OLD MAN!!! Well while taking a trip around the US last year on my 2012 SEULTRA I encountered an electrical problem. I was only a few days into a month long trip and was in Sturgis. The problem was for the accessory circuit. The bike had been in for warranty service before for the same problem. The warranty on the bike was ready to run out and I was not going to let it sit at Rapid City HD for 5 days waiting on service. There was a Factory rep on site and he wrote me up a SR (service request) for warranty service. It could be done at my Dealer at home. I was never told when the service had to be completed. Just take it to my Dealer and give them the card. Well when I got home I parked the bike and left for my place in Delaware at the beach. I own 4 CVO Harley's and really don't ride the Ultra that much. Well the time came to change the oil and clean her up and get a new rear tire from the trip 10 months ago. After that I decide I didn't need the new SELIMITED and the SEULTRA, so the 2012 was sent to the Dealer to be sold. I told them about the electrical problem and gave them the card. Now mind you I have NOT ridden or really even seen the bike since the trip. Well the Dealer calls me and tells me the MOCO denied my Service Request. Reason I asked? Well it seems I was only given 2 weeks from the time the SR was written to get the service done. ARE YOU KIDDING ME? So for the first time in my life I had to call the MOCO. Funny the person that turned down the request answered the phone. Well he already knew the bike had the ESP protection and told me that would be my best avenue to take IF I WANTED THE BIKE FIXED!!!! I explained the entire scenario to him. Including that I was in Delaware and the bike was in Maryland. Didn't matter at all. He told me you only had 2 weeks to get it fixed. Well it would have been nice if someone would have told me that. Like I said that is not my go to bike to ride, especially while I am at the Beach!!!

My problem is the bike had the problem while it was still under the original factory warranty. It was an ongoing problem with the bike. The bike had been sitting since I returned from my trip. Didn't matter he was not going to approve it at all!!!

I am glad I am getting old and slowing down a bit. BUT at this point in time in my life I WILL NEVER BUY ANOTHER NEW HARLEY DAVIDSON as long as I live. They are the worse when it comes to quality control and customer service. Way to go HARLEY DAVIDSON, you are running that Motor Company into the ground just to please the penny pinchers!!!! So AXIL I am sorry for doubting you at all. It has been said that the product leaving the factory now is the worse in MOCO History!!!


Be Safe

THE DAWG     

[hogasm]

Mike sorry it took you till 2015 to figure this out

I told the MOCO rep in 2005 in Sturgis after 52 warranted items on my 04

[Twolanerider]

Yeap, there's a reason (reasons) I built my own last "new" old bike from scratch spending almost nothing with the MoCo doing it.

[r0de_runr]

Sorry, but I think this is a petty complaint compared to all the bad compensators, valve guides, and similar.

Also, Harley (and I) probably thought you didn't really care much about the problem if it took you that long to get some free work done.

Four CVO's?  A house on the beach?  I just cant sympathize, sorry.

It's kind of like you sell a guy a bike, he calls you about a problem, you say bring it by and he'll make it right, then you don't hear from him for 10 months.

[Twolanerider]

Sorry, but I think this is a petty complaint compared to all the bad compensators, valve guides, and similar.

Also, Harley (and I) probably thought you didn't really care much about the problem if it took you that long to get some free work done.

Four CVO's?  A house on the beach?  I just cant sympathize, sorry.

It's kind of like you sell a guy a bike, he calls you about a problem, you say bring it by and he'll make it right, then you don't hear from him for 10 months.

The time factor is less relevant than the fact that it was a recurrent failure reported while in warranty that, therefore, should have been a warranty claim regardless of the factory rep's notice or report; and that then was dismissed.  It's more of the oft dismissive attitude that comes from the MoCo.

As to any relative nature of this issue compared to others I'm reminded of the old line about how one defines the difference between major and minor surgery.  That being that minor surgery is anything done to anyone else!

[kiro]

Whether I owned one CVO or ten I'd be ranting as well. Perhaps in the MoCo view it's best to stay near home with the bike in lieu of doing what they're designed to do - tour... I wouldn't have given up untold days for a repair while on an extended trip unless my bike wouldn't run.

[CVODON]

10 Months is too long to wait. Not suprised at this. Two weeks seems fair to me.

[sadunbar]

10 Months is too long to wait. Not suprised at this. Two weeks seems fair to me.

I can't say it any better than Twolanerider already said it - so in his words.....

The time factor is less relevant than the fact that it was a recurrent failure reported while in warranty that, therefore, should have been a warranty claim regardless of the factory rep's notice or report; and that then was dismissed.  It's more of the oft dismissive attitude that comes from the MoCo.

As to any relative nature of this issue compared to others I'm reminded of the old line about how one defines the difference between major and minor surgery.  That being that minor surgery is anything done to anyone else!

[charles05663]

I live in Vermont and they have a lemon law.  Off the top of my head and summarized, if a car has to be repaired three times for the same problem over a set time you can invoke the lemon law.  When I read the law, I was shocked to see motorcycles were not covered by the law.  I always wondered who MoCo paid off to get this exclusion.

http://dmv.vermont.gov/safety/laws/lemonlaw

I wish more states would hold manufactures responsible for lemon laws.

 

[DCFIREMANN]

10 Months is too long to wait. Not suprised at this. Two weeks seems fair to me.

Well if you read the original post completely you would have read it was the fist couple of days of a MONTH LONG TRIP!!!!! I'm sorry but I am not going to cut my vacation short because of The MOCO!!!! It has been and still is an ongoing problem that should have been fixed THE FIRST TIME!!!!!

Be Safe

THE DAWG

[Dr.D]

Was it stipulated in writing that the work had to be done in two weeks? Is that when the factory warranty ran out?

Hey if you need to buy a new bike get an Indian I did.

[DCFIREMANN]

Sorry, but I think this is a petty complaint compared to all the bad compensators, valve guides, and similar.

Also, Harley (and I) probably thought you didn't really care much about the problem if it took you that long to get some free work done.

Four CVO's?  A house on the beach?  I just cant sympathize, sorry.

It's kind of like you sell a guy a bike, he calls you about a problem, you say bring it by and he'll make it right, then you don't hear from him for 10 months.

Well when you are a paid Firefighter making a lot less then the private sector, you must work more then one job to make ends meet. I worked 3 jobs my entire career. As far as the beach house. Yea it is 7 miles from the Ocean and that is where I am retiring. Hence owning two houses till The Mountain house sells!!!! 4 CVO's yep from 2002 to 2014. When I pay one off if I see something I like I buy it. I am currently retired from the Department and still working!!!!! So tell me how rough your life really is!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Was it stipulated in writing that the work had to be done in two weeks? Is that when the factory warranty ran out?

Hey if you need to buy a new bike get an Indian I did.

When I was given the card the warranty still had 10 days left on it. There was nothing in writing or was I told I only had 2 weeks. I told the Factory Rep I was going to be on the road for a month!!!! The Customer Service Rep told me he would only honor it for 2 weeks from the day I received it.

Be Safe

THE DAWG

[phato1]

The problem was for the accessory circuit. The bike had been in for warranty service before for the same problem.

Just curious did they claim to fix it the first time it was brought in or did they say "unable to duplicate problem" and send you on your way?

As a side note, I thought that certain replacement parts carried a 12 month warranty starting from the date the dealer installed them.

I will agree that it's getting much harder to receive good customer service at more and more dealerships...
I haven't had to deal directly with HD customer service about anything yet....

[DCFIREMANN]

I was told it was fixed the first time it went in for service. I now look back and should have know better with all of the problems the MOCO has had since the release of the 110 motor. It seems the quality of the Motorcycles has gone done since then. It's a crying shame that they can put a number like 40K on a Motorcycle and send them out the door with all of the problems they have.

Be Safe

THE DAWG

[CVODON]

I do not think the length of your trip, ie: your schedule, should of had anything to do with it. Even a month was to long to wait, to me. I just do not agree with you that HD is wrong this time. Also I have had three 110's and no problems so I do not agree on your comments regarding that either. Sorry you had trouble.

[Twolanerider]

I do not think the length of your trip, ie: your schedule, should of had anything to do with it. Even a month was to long to wait, to me. I just do not agree with you that HD is wrong this time. Also I have had three 110's and no problems so I do not agree on your comments regarding that either. Sorry you had trouble.

Jerry or Scott with more background in the industry should speak to this. But I really thought there was contractual warranty obligation for a recurring warranty failure that persists after the warranty date.

[Timbuck2]

"I have owned many a Harley and many a CVO Harley since 1975. I have NEVER had to call the MOCO about anything ever."

Sounds to me like you have had 40 years of problem free motorcycles until this one MINOR electrical issue.  Your luck is better than most.  Even after your one month trip it still took nine months to get the bike in.   It obviously was not a priority.  I can't say the MOCO was wrong in this case

[Mr. Warlock]

If a warrant-able issue / item is made known "in writing" prior to a warranty running out it is to be warranted. I'm sure that there is a reasonable amount of time in which this would need to be brought in for the repairs and in the eyes of corporate law I'm sure there is some sort of time frame that is considered legit to decline a claim. 2 weeks is not a reasonable amount of time, 10 months, not so sure. Trust me I'm not on the MoCo's side here just looking at it logically.
So in one instance you are completely justified in expecting service on the other hand maybe not so much, I don't know what that "reasonable" length of time is. I would be just as mad as you but probably equally mad at myself for not having taken it in to have the work done for that 10 months.

[charles05663]

Is there anything on the service card that indicates an expiration date?

 

[J-Carr]

My first issue would be with the dealer who "fixed" it the first time.  Fixed means no longer broken.  So that's where I'd call.

Having said that, I know my dealer would take care of it as long as I let them know right away.  If I was on a trip they'd wait until I got back.  They'd probably have made an appointment for a mutually acceptable date after the completion of the trip.  That's unusual. And I know that.  And to be honest, I don't know that everyone still gets that kind of service. I do because I'm a volunteer there, and have been for 10+ years.  My son also worked there.  They used to be this way for everyone.  I've heard stuff that makes me wonder if they still are.

Regardless, they had a problem and they should take care of it.  It's good business for them and it's the right thing to do.  The only exception I would've made is if you'd kept riding it.  Obviously they want to get it fixed before it got worse.  Otherwise everyone would report a knock bang or tick and than ride it until it popped and go get a new engine.  But this isn't that case.

As to the comments effectively saying your problems aren't a big deal because of how many bikes you own?  Its good that comment was made on a polite forum.  I have some seriously inappropriate comments running through my head.  It was that kind of stupidity that kept me away for a couple of years.  I don't care if your Donald Trump.  Getting poor quality service when you're buying an already outrageously over priced and under quality item is unacceptable.  I appreciate that you worked as a public service all your life.  I appreciate that you had to work extra for your toys.  And its none of my damn business.  I had a few comments to add to finish that thought, but I will keep my record of not getting banned intact and leave them un-typed.

[Dr.D]

When I was given the card the warranty still had 10 days left on it. There was nothing in writing or was I told I only had 2 weeks. I told the Factory Rep I was going to be on the road for a month!!!! The Customer Service Rep told me he would only honor it for 2 weeks from the day I received it.

Be Safe

THE DAWG

From a strict legal point of view the warranty had run out and unless an extension in writing was given from a person with the power to do so I think you are out of luck expecting to have compensation. The fact that you intended to out on the road for a month in no way forces the company to extend the warranty. I think this whole thing is unfortunate for you and your only leg to stand on is the fact that the item was not fully repaired the first time when it was covered under the policy.

Good luck and I mean no ill will for you, just interpreting what i have read on here and knowing that the HD company does really care for any of us personally.

[DCFIREMANN]

Is there anything on the service card that indicates an expiration date?

 

No not at all. Nothing verbal from the Rep either. Maryland has  1 year on the contract from the MOCO. I could break it off in their a___, but I'm not looking to hold up the sale of the bike. I will just never buy a new Bike from Harley again. It is people in our age group that is keeping Harley Davidson a float. They keep it up and they will be done!!!!

Be Safe

THE DAWG

[DCFIREMANN]

My first issue would be with the dealer who "fixed" it the first time.  Fixed means no longer broken.  So that's where I'd call.

Having said that, I know my dealer would take care of it as long as I let them know right away.  If I was on a trip they'd wait until I got back.  They'd probably have made an appointment for a mutually acceptable date after the completion of the trip.  That's unusual. And I know that.  And to be honest, I don't know that everyone still gets that kind of service. I do because I'm a volunteer there, and have been for 10+ years.  My son also worked there.  They used to be this way for everyone.  I've heard stuff that makes me wonder if they still are.

Regardless, they had a problem and they should take care of it.  It's good business for them and it's the right thing to do.  The only exception I would've made is if you'd kept riding it.  Obviously they want to get it fixed before it got worse.  Otherwise everyone would report a knock bang or tick and than ride it until it popped and go get a new engine.  But this isn't that case.

As to the comments effectively saying your problems aren't a big deal because of how many bikes you own?  Its good that comment was made on a polite forum.  I have some seriously inappropriate comments running through my head.  It was that kind of stupidity that kept me away for a couple of years.  I don't care if your Donald Trump.  Getting poor quality service when you're buying an already outrageously over priced and under quality item is unacceptable.  I appreciate that you worked as a public service all your life.  I appreciate that you had to work extra for your toys.  And its none of my damn business.  I had a few comments to add to finish that thought, but I will keep my record of not getting banned intact and leave them un-typed.

[/color]

Well for those who know me know I am being very calm right now. You are correct, it doesn't matter how many CVO's or what else I own. I worked for and earned every penny of it!!!!

Be Safe

THE DAWG

[Dr.D]

[/color]

. You are correct, it doesn't matter how many CVO's or what else I own. I worked for and earned every penny of it!!!!

Be Safe

THE DAWG

I agree with that. I should not be persecuted or judged badly because I have been a successful hard worker.

[JONNIEROCK]

From a strict legal point of view the warranty had run out and unless an extension in writing was given from a person with the power to do so I think you are out of luck expecting to have compensation. The fact that you intended to out on the road for a month in no way forces the company to extend the warranty. I think this whole thing is unfortunate for you and your only leg to stand on is the fact that the item was not fully repaired the first time when it was covered under the policy.

Good luck and I mean no ill will for you, just interpreting what i have read on here and knowing that the HD company does really care for any of us personally.

      You guy's have to stop drinking the company Kool-aid. If there is a warrenty problem that comes up during the warrenty period they are responsable for the repairs clear and simple. I've had the same problem during, and well after the warrenty was over and just told them I'm not paying. Just because they didn't fix it right the first time, the Dealer and the Motor company are still responsable for the repairs no matter how long it takes.
                       Jonnierock

[Para Bellum]

I agree with that. I should not be persecuted or judged badly because I have been a successful hard worker.

Sadly, though, this place has become Entitlement Nation, with so many people thinking they deserve whatever they want, when they want it, and those who work hard and buy more-expensive stuff are keeping them from having what they want.  I think they get angry b/c they want the nicer stuff and know they won't get it by handout.  [/rant]

[Road Dad]

I agree with you. Nothing wrong working hard and being successful.

I am still surprised how sensitive people are on this board. only time I get pissed is when I get shot at and so far I am doing okay. Meaning I am alive and the others aren't   (Last time was in an Apache)

[/color]

Well for those who know me know I am being very calm right now. You are correct, it doesn't matter how many CVO's or what else I own. I worked for and earned every penny of it!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Thanks for all of the replies. But the bottom line is I WANT MY BIKE FIXED and get it sold. Yesterday I did talk to my Lawyer ( he is a very good friend of mine) The discussion was just basic B/S and catching up on the last couple of months. I did bring up the bike though. He knows how I am about my bikes and was very surprised that I didn't get it taken care of right away. He also stated that the MOCO was liable and would most likely lose in a court of law. Not to mention the monies it would cost them to defend the case in Maryland. He also said they pull this crap knowing that most people won't even challenge the MOCO. So he did say that if I wanted him to file he would. The cost would be little or nothing. More cost to have the MOCO served then anything else. So I am not sure I want to go that route or not. Now if I would have known that they were not going to repair the bike I would have done it myself. But the bike is there and it will cost more to go get it and then take it back in just fuel.

Now the truth be known. When I got back off of my trip I was more interested in getting back to Delaware and see my girl friend and my Dog and completely forgot about the repairs to the bike. Hell I didn't even wash the bike and it was bad. 

Be Safe

THE DAWG

[J-Carr]

I agree with you. Nothing wrong working hard and being successful.

I am still surprised how sensitive people are on this board. only time I get pissed is when I get shot at and so far I am doing okay. Meaning I am alive and the others aren't   (Last time was in an Apache)

Glad you didn't get shot.  Too many weren't so lucky.

I am still surprised by how many insensitive people think its ok to say something mean or ignorant, but don't think its ok to be called out on it or have a mean or ignorant reply sent back.

Funny how that works.

[DCFIREMANN]

Glad you didn't get shot.  Too many weren't so lucky.

I am still surprised by how many insensitive people think its ok to say something mean or ignorant, but don't think its ok to be called out on it or have a mean or ignorant reply sent back.

Funny how that works.

I have to agree with you. but that is what males the world go round!!!!

Bike has bee fixed but I don't know yet if there is a bill or not. I know the Dealer was going to call the MOCO again to see if something could be done. If not it will be ESP!!!! It is still a shame that you have to fight to get warranty work done!!!!

Be Safe

THE DAWG

[r0de_runr]

My comments were more in line with after 4CVO's you should be used to problems with Harleys...

And of course there is this: "
Now the truth be known. When I got back off of my trip I was more interested in getting back to Delaware and see my girl friend and my Dog and completely forgot about the repairs to the bike."

[smkymtnboy]

DC fireman I salute you for your hard work!!! your cvo purchases provided someone with a good paying job! it is a shame the way you were treated by moco! most problems like this are noted in the computer and can be taken care of at a later date. congrats on a beach house and the pending retirement!! maybe, a ride over to the beach house on a new will help the sour taste moco left!!

[DCFIREMANN]

My comments were more in line with after 4CVO's you should be used to problems with Harleys...

And of course there is this: "
Now the truth be known. When I got back off of my trip I was more interested in getting back to Delaware and see my girl friend and my Dog and completely forgot about the repairs to the bike."

I understand. I think everyone took your comment out of context. Now truth be know I have had NO problems with my CVO's till the 12 and they were minor and they were quality control problems. Now the 14 CVO Limited has some issues along with recalls. I will get it all taken care of with one trip to the Dealer. This winter the motor comes off the frame to be built bullet proof!! Soooo tomorrow I am going to the Dealer and see what the outcome is on the bike in question!!!!

Be Safe

THE DAWG

[MrSurly]

A few days before the warranty goes away, you were fortunate enough to get a rep to essentially give you a "complete your vacation" pass.
You waited nearly a year to try to redeem this 'courtesy pass' and you get incensed because it wasn't "open-ended" in term.
It is my opinion that you are being absurd in this regard.



Sent from my iPhone using Tapatalk

[HUBBARD]

Give 'em hell, DAWG!     LAter--HUBBARD

[Twolanerider]

A few days before the warranty goes away, you were fortunate enough to get a rep to essentially give you a "complete your vacation" pass.
You waited nearly a year to try to redeem this 'courtesy pass' and you get incensed because it wasn't "open-ended" in term.
It is my opinion that you are being absurd in this regard.



Sent from my iPhone using Tapatalk

If this hadn't been a previously not just occurring but recurring problem I'd completely agree.  It had been though.  That it was a recurring warranty issue is what alters the circumstances.

[DCFIREMANN]

A few days before the warranty goes away, you were fortunate enough to get a rep to essentially give you a "complete your vacation" pass.
You waited nearly a year to try to redeem this 'courtesy pass' and you get incensed because it wasn't "open-ended" in term.
It is my opinion that you are being absurd in this regard.



Sent from my iPhone using Tapatalk

If I had been told THERE WAS A TIME FRAME then it would have been taken care. The bike is parked but not at my PRIMARY RESIDENCE and in another STATE!!!! This was not the first time that this had happened either. As Twolane said it was a RECURRING PROBLEM. When I got home the bike got no miles till it was taken to the dealer. They should have taken care of it!!!!

Be Safe

THE DAWG

[Twolanerider]

If I had been told THERE WAS A TIME FRAME then it would have been taken care. The bike is parked but not at my PRIMARY RESIDENCE and in another STATE!!!! This was not the first time that this had happened either. As Twolane said it was a RECURRING PROBLEM. When I got home the bike got no miles till it was taken to the dealer. They should have taken care of it!!!!

Be Safe

THE DAWG

Face it Mike, good company relations nor expectations nor any sense of (earned nor unearned) loyalty notwithstanding you were wrong.  You know this because, of course, you've read it (here) on the Internet.  So it must be true.  Not only wrong but asinine, inane, stupid, flatulent, obtuse, narcissistic, self-entitled, parasitic and downright f(^)%(*g greedy.  Truth be told you should be laid between two opposite direction riding Honda Shadows that each have high test fishing line tied around each of your testicles for ever suggesting the idea that a failure that had repeatedly presented and was unrepaired during warranty might have some later redress.  You sniveling asshole.   

[sadunbar]

Face it Mike, good company relations nor expectations nor any sense of (earned nor unearned) loyalty notwithstanding you were wrong.  You know this because, of course, you've read it (here) on the Internet.  So it must be true.  Not only wrong but asinine, inane, stupid, flatulent, obtuse, narcissistic, self-entitled, parasitic and downright f(^)%(*g greedy.  Truth be told you should be laid between two opposite direction riding Honda Shadows that each have high test fishing line tied around each of your testicles for ever suggesting the idea that a failure that had repeatedly presented and was unrepaired during warranty might have some later redress.  You sniveling asshole.   

Whew...  Someone finally said it...  Lesson learned for all...   














Why is our forum beginning to feel like a dwindling IQ twilight zone?

[110tHunDer]

 
Perhaps the most entertaining thread of 2015 so far?  Buncha stupid comments that are funny and a dose of wit and sarcasm that's even funnier. 

[DCFIREMANN]

Face it Mike, good company relations nor expectations nor any sense of (earned nor unearned) loyalty notwithstanding you were wrong.  You know this because, of course, you've read it (here) on the Internet.  So it must be true.  Not only wrong but asinine, inane, stupid, flatulent, obtuse, narcissistic, self-entitled, parasitic and downright f(^)%(*g greedy.  Truth be told you should be laid between two opposite direction riding Honda Shadows that each have high test fishing line tied around each of your testicles for ever suggesting the idea that a failure that had repeatedly presented and was unrepaired during warranty might have some later redress.  You sniveling asshole.   

Don I represent ALL of that!!!!!! LMMFAO!!!!! Ok I give. LESSON LEARNED!!!!

Next time I will just go buy a Honda Goldwing!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Perhaps the most entertaining thread of 2015 so far?  Buncha stupid comments that are funny and a dose of wit and sarcasm that's even funnier. 

Well it started out as a rant. But now it is kinda funny. Even funnier, as much hell as I have raised over this, I have not even checked on the bike to see what the outcome was or is!!!!


Be Safe

THEDAWG

[Twolanerider]

[MrSurly]

I re-read the original post with all the CapsLock screaming that "I'll never buy another" despite apparently many years and many bikes without any trouble. But now, after one minor glitch that isn't even a towing event, you flop on the floor kicking your feet and screaming like a toddler in a pity fit.
They gave you a reprieve from the warranty clock to save your trip and you didn't give a crap about it when you got back, just hopped a plane and flew off to your other place. It was a choice you made because it wasn't important at that time (according to you). You had to know that you were electing to blow it off at that time.
So now, after nearly a year, you assume that the moco rep gave you a pass good for perpetuity(?)
You say that since it was a repeated issue within the warranty period that they should fix it if it ever happens again. Really? Like, forever?
You say that since you were not using the bike or even in the same residence, that somehow Harley's clock should stand still...because, well, you weren't there, so the calendar shouldn't count..somehow. BTW: that's never ever worked for me; good luck with that claim.
Have you told them that they have to extend your original warranty for the twenty months that you weren't there with the bike over the last couple of years? I mean that would fix everything, wouldn't it?
The thread loses its humor due to pettiness.



Sent from my iPhone using Tapatalk

[Dr.D]

Don I represent ALL of that!!!!!! LMMFAO!!!!! Ok I give. LESSON LEARNED!!!!

Next time I will just go buy a Honda Goldwing!!!!

Be Safe

THE DAWG

OH HELL!!!!! A GW?? While your at it just cut your balls off and throw them in the ditch cause you ain't need'n them on the GW. We know all GW riders are balless bastards with toupees where the ole lady really drives from the passenger pillion.

I too really love the over kill beating you are taking over this issue. Suck it up buttercup, get you wallet out and pay for the chit that happens in life.

[grc]

Some folks just can't stand to have their beloved MoCo badmouthed.  I used to get upset when jerks would bash me for not drinking the Kool-Aid, but now I just consider the source(s) and laugh it off.  In this case I have to love how the bashers constantly ignore the part about this being a recurring issue that Harley never fixed during the warranty, even before the rep gave Dawg the service order that had no expiration date on it.  No, all they want to do is bash Dawg because he didn't immediately drop his other plans and take that bike directly to a dealership, in hopes they would finally fix it right.  Dawg, you've got to learn how to grab your ankles and keep your thoughts and feelings to yourself.  Try some Kool-Aid and see if it helps.

Jerry

[Dr.D]

Jerry I don't think Harley is terribly unique. I doubt that any motor company really loves or cares about the people, it's only the money they crave. Profits are all that matter and pleasing people is only important in the way it correlates into profits. The companies that don't even try to appear to please the customers are destined to loose sales in the long run.

Now jump in here and give the DAWG a bowl of chit.

[Rooster]

OH HELL!!!!! A GW?? While your at it just cut your balls off and throw them in the ditch cause you ain't need'n them on the GW. We know all GW riders are balless bastards with toupees where the ole lady really drives from the passenger pillion.
I hate to say but this isn't only GW's
I too really love the over kill beating you are taking over this issue. Suck it up buttercup, get you wallet out and pay for the chit that happens in life.

[J-Carr]

I re-read the original post with all the CapsLock screaming that "I'll never buy another" despite apparently many years and many bikes without any trouble. But now, after one minor glitch that isn't even a towing event, you flop on the floor kicking your feet and screaming like a toddler in a pity fit.
They gave you a reprieve from the warranty clock to save your trip and you didn't give a crap about it when you got back, just hopped a plane and flew off to your other place. It was a choice you made because it wasn't important at that time (according to you). You had to know that you were electing to blow it off at that time.
So now, after nearly a year, you assume that the moco rep gave you a pass good for perpetuity(?)
You say that since it was a repeated issue within the warranty period that they should fix it if it ever happens again. Really? Like, forever?
You say that since you were not using the bike or even in the same residence, that somehow Harley's clock should stand still...because, well, you weren't there, so the calendar shouldn't count..somehow. BTW: that's never ever worked for me; good luck with that claim.
Have you told them that they have to extend your original warranty for the twenty months that you weren't there with the bike over the last couple of years? I mean that would fix everything, wouldn't it?
The thread loses its humor due to pettiness.

Sent from my iPhone using Tapatalk

Yeah, I guess I should think like you...

So I have a 8 year old bike (by choice) that I bought new with the ESP.  It's on radio #4 which is dying again.  Each time the same problem.  The speakers just cut out.  Switch the speaker switch to headset, run it a few minutes, then switch back and I have speakers again.  The ESP ran out last August and I did get 3 years out of this last radio.

So I'm happy.  I mean, it can't be that the MoCo can't figure out anything on its products that have electrons running through it.  I mean, it's not the "ElCo (Electric Company).  It's the MoCo.  And the ESP is up.  Even though each time the item was "fixed" it's broken again in the exact same manner.  It couldn't be a defective design that they didn't want to spend the money to make right.  I mean I should've bought a new bike with no new features for 2k more MSRP each year.  Who expects 8 years out of the most expensive production motorcycle on the road (I don't count repeat customs like Big Dog as production).

I've adjusted my poor thinking and expectations of customer service that made Harley a brand that people would tattoo on their body.  I mean I've worked with complete sniveling whiners like marketing people who have told me that brands drive business so I must be happy because it's a really cool brand with amazing wowee colors and all.  It couldn't possibly be that quality, customer service, an understanding of the lifestyle they served might have created the brand. Nope that brand speaks for itself and I'm just super fine glad damn happy to be ready to buy radio 5 this year since my ESP is done.

Yep.  I'm sure glad to buy Chevy quality and Walmart customer service for Cadillac prices.

[DCFIREMANN]

I re-read the original post with all the CapsLock screaming that "I'll never buy another" despite apparently many years and many bikes without any trouble. But now, after one minor glitch that isn't even a towing event, you flop on the floor kicking your feet and screaming like a toddler in a pity fit.
They gave you a reprieve from the warranty clock to save your trip and you didn't give a crap about it when you got back, just hopped a plane and flew off to your other place. It was a choice you made because it wasn't important at that time (according to you). You had to know that you were electing to blow it off at that time.
So now, after nearly a year, you assume that the moco rep gave you a pass good for perpetuity(?)
You say that since it was a repeated issue within the warranty period that they should fix it if it ever happens again. Really? Like, forever?
You say that since you were not using the bike or even in the same residence, that somehow Harley's clock should stand still...because, well, you weren't there, so the calendar shouldn't count..somehow. BTW: that's never ever worked for me; good luck with that claim.
Have you told them that they have to extend your original warranty for the twenty months that you weren't there with the bike over the last couple of years? I mean that would fix everything, wouldn't it?
The thread loses its humor due to pettiness.



Sent from my iPhone using Tapatalk

I can promise you I will never buy another NEW HARLEY!!!!! If I would have been told that there was a time limit of 2 weeks, it would have been taken care of. If I had known they were not going to fix it I would HAVE FIXED IT MYSELF!!!! Yes I have the knowledge and the means and a best friend who is a Master Tech for Harley. This apparently is nothing new for Harley. They do it ALL OF THE TIME according to my Friend. It is so bad now that he said he also would never buy another new one. While I have had warranty problems in the past ( nothing major) I have done all of my own repairs. Why you ask??? Because I don't trust the Dealers or the Motor Company. Soooooo even though they extended the warranty for 1 week ( I still had a little over a week left on the original warranty) they really didn't do me any favors. I was on the road for a month. Bottom line is HARLEY DAVIDSON's QUALITY CONTROL SUCKS!!!! So MrSurly please if you ever have a warranty problem that continues till your warranty runs out and it never gets fixed DON'T POST IT ON HERE!!!!! I just happen to know a few people that will have a field day with you!!!!

Now back to our originally scheduled program!!!!!

Be Safe

THE DAWG

[DCFIREMANN]

OH HELL!!!!! A GW?? While your at it just cut your balls off and throw them in the ditch cause you ain't need'n them on the GW. We know all GW riders are balless bastards with toupees where the ole lady really drives from the passenger pillion.

I too really love the over kill beating you are taking over this issue. Suck it up buttercup, get you wallet out and pay for the chit that happens in life.

[/color]

Dr. D I have sucked it up and I am enjoying life as usual!!!! If I go the extended warranty route all the cost wil be is 50.00. Now all of the Gold Wing comments were unnecessary. Very true but very unnecessary!!!!! LMAO!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Some folks just can't stand to have their beloved MoCo badmouthed.  I used to get upset when jerks would bash me for not drinking the Kool-Aid, but now I just consider the source(s) and laugh it off.  In this case I have to love how the bashers constantly ignore the part about this being a recurring issue that Harley never fixed during the warranty, even before the rep gave Dawg the service order that had no expiration date on it.  No, all they want to do is bash Dawg because he didn't immediately drop his other plans and take that bike directly to a dealership, in hopes they would finally fix it right.  Dawg, you've got to learn how to grab your ankles and keep your thoughts and feelings to yourself.  Try some Kool-Aid and see if it helps.

Jerry
[/color][/color]

Thanks Jerry. Hey I am very thick Skin so all of this B/S is just rolling off of my back!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Yeah, I guess I should think like you...

So I have a 8 year old bike (by choice) that I bought new with the ESP.  It's on radio #4 which is dying again.  Each time the same problem.  The speakers just cut out.  Switch the speaker switch to headset, run it a few minutes, then switch back and I have speakers again.  The ESP ran out last August and I did get 3 years out of this last radio.

So I'm happy.  I mean, it can't be that the MoCo can't figure out anything on its products that have electrons running through it.  I mean, it's not the "ElCo (Electric Company).  It's the MoCo.  And the ESP is up.  Even though each time the item was "fixed" it's broken again in the exact same manner.  It couldn't be a defective design that they didn't want to spend the money to make right.  I mean I should've bought a new bike with no new features for 2k more MSRP each year.  Who expects 8 years out of the most expensive production motorcycle on the road (I don't count repeat customs like Big Dog as production).

I've adjusted my poor thinking and expectations of customer service that made Harley a brand that people would tattoo on their body.  I mean I've worked with complete sniveling whiners like marketing people who have told me that brands drive business so I must be happy because it's a really cool brand with amazing wowee colors and all.  It couldn't possibly be that quality, customer service, an understanding of the lifestyle they served might have created the brand. Nope that brand speaks for itself and I'm just super fine glad damn happy to be ready to buy radio 5 this year since my ESP is done.

Yep.  I'm sure glad to buy Chevy quality and Walmart customer service for Cadillac prices.

EXACTLY!!!!! I love how all of the newbies are busting on me. They have not lived through the nightmare yet!!!! Karma is a bitch!!!!! They better not post about any problems because I will be on them like smell on chit!!!! LMAO!!!! You all know it's a Firemann thing!!!!

Be Safe

THE DAWG

[Twolanerider]

Yep.  I'm sure glad to buy Chevy quality and Walmart customer service for Cadillac prices.

You likely know about all this already JC.  If not, however, when the radio finishes crapping out (again) do two things. 

1)Make sure the risers bolts aren't hitting the radio.  This is a known issue with a factory service bulletin (that most techs likely never saw).  This minor (road banging radio killing kinetic repetitive impact) touch will cause the radio's planned obsolescence (premature damned death). 

2) Send radio to Iron Cross for repair.  The radios had other issues also, however, that are internal and terminal (they just fu*%g die).  Rather than working through the planned obsolescence steps (repeatedly paying HD until they've obsoleted your parts and you have to buy a new bike) you could just fix it (fix it) by sending it to Iron Cross (Iron Cross).

Iron Cross (Iron Cross [odd how the parenthetic notations for places with logic and common sense and without duplicity are actually just redundant to the original good ideas]) will repair it, well (well), for less than the cost that you'd get a reman'd radio from the MoCo (MoFoCo).


JC, I understand that this process, notwithstanding the practical and fiduciary personal logical, goes against the SOP for maintaining a Harley Davidson Motorcycle and the special relationship (bend over) that must be maintained with the Motor Company.  So it is with some trepidation that I make these suggestions.  If, however, you choose to be a better MoCo rider than I and follow the Company path I do have a suggestion for your radio issues there too.

Buy three radios when this one fails.  You'll then have adequate spares to cover future failures for at least four more years and you'll be investing admirably in all of our shared future mandatory commitment to the Motor Company.

[iski]

Buy three radios when this one fails.  You'll then have adequate spares to cover future failures for at least four more years and you'll be investing admirably in all of our shared future mandatory commitment to the Motor Company.

This is excellent advice!   

I carry 2 bottles of Genuine HD 20/20 blinker fluid, 2 1/2 Genuine Screamin' Eagle muffler bearings, a can of HD Twin Cooled headlight refills, 4 Willy G johnson bars, & an auto clutch rewinder designed by Walter's Workshop made from genuine faux unobtanium alloy .  My HD Genuine version 26.4 Screamin' Eagle Failproof Forever Really This Time We Mean It No Kidding compensator has failed twice to compensate properly, should I compensate by carrying 2 extra v.26.5 compensators to compensate for future compensator failure?   

My radio failed once, do not have a spare but am thinking if it fails again would be a good spot for a toaster since HD has that spiffy new Jelly Jar Mirror collection.  Then I wouldn't have to stop for breakfast.  If a Harley part fails, it is a subliminal message from the MoCo that a golden toilet seat at corporate needs replacing, & as Harley owners it is our duty. It was in the fine print of the contract.  I considered buying a Gold Wing also, but am not ready to gouge out my eyes.

[Twolanerider]

This is excellent advice!   

I carry 2 bottles of Genuine HD 20/20 blinker fluid, 2 1/2 Genuine Screamin' Eagle muffler bearings, a can of HD Twin Cooled headlight refills, 4 Willy G johnson bars, & an auto clutch rewinder designed by Walter's Workshop made from genuine faux unobtanium alloy .  My HD Genuine version 26.4 Screamin' Eagle Failproof Forever Really This Time We Mean It No Kidding compensator has failed twice to compensate properly, should I compensate by carrying 2 extra v.26.5 compensators to compensate for future compensator failure?   

My radio failed once, do not have a spare but am thinking if it fails again would be a good spot for a toaster since HD has that spiffy new Jelly Jar Mirror collection.  Then I wouldn't have to stop for breakfast.  If a Harley part fails, it is a subliminal message from the MoCo that a golden toilet seat at corporate needs replacing, & as Harley owners it is our duty. It was in the fine print of the contract.  I considered buying a Gold Wing also, but am not ready to gouge out my eyes.

I've got a trailer to pull behind the bike but it wouldn't hold all that chit.  It's a good thing I don't have to carry the new style compensators.  Dodged a bullet there....

Also, the Willy G johnson bars are now obsolete.  So it's lucky yours got up your way before they prematurely popped out of inventory everywhere.

[iski]

I've got a trailer to pull behind the bike but it wouldn't hold all that chit.  It's a good thing I don't have to carry the new style compensators.  Dodged a bullet there....

Also, the Willy G johnson bars are now obsolete.  So it's lucky yours got up your way before they prematurely popped out of inventory everywhere.

It's a best practice to tow a bike exactly like mine behind me on trips so can scavenge needed parts.  Works ok until I need a wheel.  Yeah, the Compensator Lottery is not as fun as it sounds.  Am hoping by v 127.8 they get a reliable version.  Good to know on those bars.  Mine are signed & one has the very rare happy face.

[DCFIREMANN]

This is excellent advice!   

I carry 2 bottles of Genuine HD 20/20 blinker fluid, 2 1/2 Genuine Screamin' Eagle muffler bearings, a can of HD Twin Cooled headlight refills, 4 Willy G johnson bars, & an auto clutch rewinder designed by Walter's Workshop made from genuine faux unobtanium alloy .  My HD Genuine version 26.4 Screamin' Eagle Failproof Forever Really This Time We Mean It No Kidding compensator has failed twice to compensate properly, should I compensate by carrying 2 extra v.26.5 compensators to compensate for future compensator failure?   

My radio failed once, do not have a spare but am thinking if it fails again would be a good spot for a toaster since HD has that spiffy new Jelly Jar Mirror collection.  Then I wouldn't have to stop for breakfast.  If a Harley part fails, it is a subliminal message from the MoCo that a golden toilet seat at corporate needs replacing, & as Harley owners it is our duty. It was in the fine print of the contract.  I considered buying a Gold Wing also, but am not ready to gouge out my eyes.

Iski there is your problem. On Screamin Eagle models (ALL) you MUST use Genuine HD 20/18 blinker fluid!!!!!

Towlane thank you for keeping this thread entertaining!!!!

Be Safe

THE DAWG

[MrSurly]

Silliness aside, this problem IS on a bike already covered with an ESP, right?
(In original post)
I don't have an ESP to reference...is this an issue that the ESP would even address?
 If so, then maybe that's an option.
No doubt, there's the "principle of the thing" to get over and the hurdle of the deductible to overcome.

<silliness>
Clearly I can understand why you would *NEVER BUY ANOTHER Harley!!!!* after the excessive hardship and expense they've put you through here.
I'm surprised that you'd even let their dealership have your bike to work on or sell, given the devastation they have piled upon you.
You still have the option of civil litigation(!)

Or the tried-and-true glue some lemons on your clothes and picket!
<\silliness>

Us "newbies" can have opinions, too.  SOMEtimes, we can even be 'right'.
Despite taking a different position than some, I am no MOCO apologist; I'm not offended that someone has a beef with them, and I also despise the downgrading of the bearings/cranks/tolerances/compensators.
My position on your issue is my reaction to what I see as a ridiculous level of OVER-reaction on your part. Certainly, it should never have broken or broken repeatedly. Certainly it should've been fixed... and it might HAVE been if you hadn't waited so long to take it in. Your reaction, though, is seemingly WAY out of proportion to the injury. Punishment doesn't fit the crime; carpet doesn't match the drapes...
Good luck with whatever brand you buy next.


Sent from my iPhone using Tapatalk

[J-Carr]

You likely know about all this already JC.  If not, however, when the radio finishes crapping out (again) do two things. 

1)Make sure the risers bolts aren't hitting the radio.  This is a known issue with a factory service bulletin (that most techs likely never saw).  This minor (road banging radio killing kinetic repetitive impact) touch will cause the radio's planned obsolescence (premature damned death). 

2) Send radio to Iron Cross for repair.  The radios had other issues also, however, that are internal and terminal (they just fu*%g die).  Rather than working through the planned obsolescence steps (repeatedly paying HD until they've obsoleted your parts and you have to buy a new bike) you could just fix it (fix it) by sending it to Iron Cross (Iron Cross).

Iron Cross (Iron Cross [odd how the parenthetic notations for places with logic and common sense and without duplicity are actually just redundant to the original good ideas]) will repair it, well (well), for less than the cost that you'd get a reman'd radio from the MoCo (MoFoCo).


JC, I understand that this process, notwithstanding the practical and fiduciary personal logical, goes against the SOP for maintaining a Harley Davidson Motorcycle and the special relationship (bend over) that must be maintained with the Motor Company.  So it is with some trepidation that I make these suggestions.  If, however, you choose to be a better MoCo rider than I and follow the Company path I do have a suggestion for your radio issues there too.

Buy three radios when this one fails.  You'll then have adequate spares to cover future failures for at least four more years and you'll be investing admirably in all of our shared future mandatory commitment to the Motor Company.

Thanks Don, I did NOT know about the risers hitting the radio.  I don't think mine are though.  I moved the old blue tooth integration module from the tourpak to the fairing the day I brought it home (The dealer had installed it before I picked the bike up).  I've coiled the wires and slid them into a gap under the radio and above the other wires running down there.  I don't think they're pulled tight enough to cause an issue, but I will double check.  I know I'd have noticed if the radio wasn't clear of things because I used to do car audio installs and HATE the rattle or squeak that occurs if you don't have proper clearance and mounting.  I will double check to make sure the next time I pop the fairing.

Having realized (Thanks Iski!) now that I was sold the incorrect blinky juice (I shoulda known it required syn 18)  I've now decided to forgo HD and go with Iron Cross.  Actually, I never woulda paid for any HD radios.  The first three replacements were covered under warranty and ESP.  Of course I know I should be happy and not bitching because they keep fixing it, but I think I will go to Iron Cross anyway.  I've followed their posts and reviews and obviously this is a company that HD should hire to figure out their audio.  That's what high end companies who care about quality do.  The pay experts in electronics, or suspension or whatever and get the best to design and test systems that work.

Besides... then I can get the rear input jack hooked up without doing it myself. 

When my bike gets to the point that I don't think it's reliable for long rides (It's only got 85,000 on it now) I will buy another HD.  Unless somebody else comes out with something different.  I hate their QC.  I hate their PC.  And I'm certainly not happy with design and innovation.  But I must ride.  It's in my blood and in my soul (A$$hole quoting lyrics - beware).  Of the options on the market there's nothing I like better than HD for what I want in a bike.  I just wish I could buy it and then enjoy it instead of fighting to get everything right on it.

[sadunbar]

Thanks Don, I did NOT know about the risers hitting the radio. 

When the radio failed in my 07 SEUC, it was hitting the riser bolt heads.  They are cap screw fasteners.  The bottom of the radio had two round indentions from two of the four riser head mounting screws.  The MOCO sells replacement "half head" cap screws to fix this condition.  Of course, for a more reasonable price, most hardware stores also sell half head cap screws for a fraction of the MOCO price.  I sent my radio to Iron Cross for repair and replaced the screws and it's been happily ever after on the radio front.  My symptoms were different from yours.  My issue was the CD player within the radio only...

[iski]

Iski there is your problem. On Screamin Eagle models (ALL) you MUST use Genuine HD 20/18 blinker fluid!!!!!

Towlane thank you for keeping this thread entertaining!!!!

Be Safe

THE DAWG

 
Thanks DAWG!  Now I have no doubt voided my warranty.  If the lifters fail, the MoCo can blame it on out of spec blinkers!

Good luck on getting yours back right!  Is frustrating dealing with issues like yours.  Once upon a time the truly great companies stepped up & did the right thing as a matter of good business practice.  That number grows smaller each year.  Also JCs radio problem is much too common, unfortunately.

[Twolanerider]

Silliness aside,

Silliness is all that was left.....

(there was even a penis joke)

[smiley1049]

That was obvious in the first post !

[DCFIREMANN]

Silliness aside, this problem IS on a bike already covered with an ESP, right?
(In original post)
I don't have an ESP to reference...is this an issue that the ESP would even address?
 If so, then maybe that's an option.
No doubt, there's the "principle of the thing" to get over and the hurdle of the deductible to overcome.

<silliness>
Clearly I can understand why you would *NEVER BUY ANOTHER Harley!!!![/b]* after the excessive hardship and expense they've put you through here.
I'm surprised that you'd even let their dealership have your bike to work on or sell, given the devastation they have piled upon you.
You still have the option of civil litigation(!)

Or the tried-and-true glue some lemons on your clothes and picket!
<\silliness>

Us "newbies" can have opinions, too.  SOMEtimes, we can even be 'right'.
Despite taking a different position than some, I am no MOCO apologist; I'm not offended that someone has a beef with them, and I also despise the downgrading of the bearings/cranks/tolerances/compensators.
My position on your issue is my reaction to what I see as a ridiculous level of OVER-reaction on your part. Certainly, it should never have broken or broken repeatedly. Certainly it should've been fixed... and it might HAVE been if you hadn't waited so long to take it in. Your reaction, though, is seemingly WAY out of proportion to the injury. Punishment doesn't fit the crime; carpet doesn't match the drapes...
Good luck with whatever brand you buy next.


Sent from my iPhone using Tapatalk

Actually the quote was. I will never buy another NEW Harley. I have owned a Harley Davidson Motorcycle since 1975 and I will continue to ride them. I just won't give The Motor Company any of my money again.  And yes it is THE PRINCIPLE. But it's not only this bike. It's what I hear from people that work on them for a living!!!! The penny pinchers are going to run this company into the ground.

Be Safe

THE DAWG

[Fired00d]

Yo Dawg....

Don't ... I relate some of these posts to the "rookie" to the FD showing up knowing everything and can do it better then those much senior to him... our experiences and what we have learned don't mean jack... let them live/learn.... when the Kool-Aid goes sour on them... then they will know.

 
Ride Safe,
Fired00d
 

[DCFIREMANN]

Yo Dawg....

Don't ... I relate some of these posts to the "rookie" to the FD showing up knowing everything and can do it better then those much senior to him... our experiences and what we have learned don't mean jack... let them live/learn.... when the Kool-Aid goes sour on them... then they will know.

 
Ride Safe,
Fired00d
 

LMAO Gary!!! You know you are correct. But not being the MEAN DAWG. I will gladly pick them up brush them off and LAUGH!!!!!

Be Safe

THE DAWG

[Fired00d]

LMAO Gary!!! You know you are correct. But not being the MEAN DAWG. I will gladly pick them up brush them off and LAUGH!!!!!

Be Safe

THE DAWG

That's what we do ...

 
Ride Safe,
Fired00d
 

[red ben59]

WOW, This has been fun to follow. DC I have had issues with the MOCO also. But I still want my H.D.'s over any other. Maybe we have a sickness. 

[DCFIREMANN]

WOW, This has been fun to follow. DC I have had issues with the MOCO also. But I still want my H.D.'s over any other. Maybe we have a sickness. 

I have to agree. I love my Harleys. Been riding them for tooooooo long. Back in the day when I first started riding you could only get Harley Tees in black. I had a woman come up and tell me that people that WORSHIPED THE DEVIL wore black tee shirts!!!!! I kid you not. 

I have a 2014 SE Limited now and it has a ton of warranty problems including the THIRD clutch recall. The penny pinchers are going to drive this company out of business if they don't smarten up. CLUTCH RECALL??? Are you F$%KING KIDDING ME!!!!! The hydraulic clutch assembly on out bikes has been in production since 2001 or 2002. I know GRC would know this for sure. It has been STANDARD on all Screaming Eagle Models since 2003. It has worked for 10 years with little problems. Yet to save a few dollars the Motor Company makes changes. The Motor Company rolls the dice every time they sell a SE Model with the 110 motor. Lifter failure, Crank assembly problems and the list goes on and on. Lets not forget our friends on here that bought 2007 and 2008 models. The cylinders that were manufactured in China had the liners slipping. A huge recall. Some people are still having problems. We buy THE FLAGSHIP models that Harley produces but we have the most problems.

To all of my friends on here, I have been around here for over 10 years on this site. I always try to bring some laughter into the mix of things. That is how I roll. I consider ALL of you my friend rather we have met in person or not. Yes this thread started out as a rant about a bike that I still say should have covered under the Motor Company's Warranty. It's not about the money I will have to pay to fix it. It's the principal of the whole incident. The Motor Company has been SCREWING the very people that buy their TOP OF THE LINE Motorcycles. The same top if the line Motorcycles that have more problems then their standard Motorcycles. But yet we continue to buy them. Myself included. I'm not sure what drives us to these Motorcycles knowing in the long run we have a very good chance of getting screwed by The Motor Company. Is it the paint?? Is it the chrome?? Is it all the new features?? Is it the fact that we are driving the so called best of the best?? I really wish I knew. My Friend Jerry (GRC) said about 9 years ago he would never buy another NEW Harley Davidson till the Motor Company changed their thinking and started making a better product. He has held true to his word. Maybe we all could learn a lesson from THE OLD WISE ONE!!!!!!! But I seriously doubt it!!!!

Bottom line, I WANT MY BIKE FIXED UNDER THE WARRANTY PLAN THAT WAS GIVEN TO ME AT PURCHASE!!!!

Be Safe

THE DAWG

[VaEagle]

I don't know if the MOCO is seriously wounded or "just a scratch" financially with it's appeared business practices of cutting corners for profit. As long as buying a bike is an emotional purchase and not a financially smart one when you think about it.
They have quite the P.R. juggernaut going on with not just advertising but HOG membership, free coffee at many dealerships and all the benefit poker runs/bike shows/t-shirts  etc.
As many have said they sell a lifestyle not just a product.......and they can promote it with such statements like "if you have to ask you wouldn't understand!" some could express that as "I don't know and can't explain it to you.." Others would say I can't rationally explain it to you and my children might say it as "cause so..."
I know for many buying a H-D brings back warm memories of our growing up riding with our fathers or uncles or a neighbor and loving the sound and feeling of freedom and power. We tell ourselves that one day I will own one and eventually we do. Others buy one for not only how it brings back memories or good feelings it is an image thing and we love how we think we look on a H-D. The reality may not match the image we think we create though.

If we took the emotion out of our purchase would we really buy a Harley? Probably not for it's power/handling/ or features especially for it's price.
So maybe the MOCO can survive if they stay with what they do best, as selling the emotional area not the rational financial side of things?

[DCFIREMANN]

I don't know if the MOCO is seriously wounded or "just a scratch" financially with it's appeared business practices of cutting corners for profit. As long as buying a bike is an emotional purchase and not a financially smart one when you think about it.
They have quite the P.R. juggernaut going on with not just advertising but HOG membership, free coffee at many dealerships and all the benefit poker runs/bike shows/t-shirts  etc.
As many have said they sell a lifestyle not just a product.......and they can promote it with such statements like "if you have to ask you wouldn't understand!" some could express that as "I don't know and can't explain it to you.." Others would say I can't rationally explain it to you and my children might say it as "cause so..."
I know for many buying a H-D brings back warm memories of our growing up riding with our fathers or uncles or a neighbor and loving the sound and feeling of freedom and power. We tell ourselves that one day I will own one and eventually we do. Others buy one for not only how it brings back memories or good feelings it is an image thing and we love how we think we look on a H-D. The reality may not match the image we think we create though.

If we took the emotion out of our purchase would we really buy a Harley? Probably not for it's power/handling/ or features especially for it's price.
So maybe the MOCO can survive if they stay with what they do best, as selling the emotional area not the rational financial side of things?

I don't really know either. It is people our age that are keeping them afloat for sure. But they need to make some changes before it is too late.

Be Safe

THE DAWG

[MIKEYTEE]

I have stayed out of this discussion for a reason, but now I enter it with a new observation.
I can't believe anyone really thinks the Motor Company gives a good chit about their customers.
In the years I have been on this thread I have seen complaints on just about everything CVO and Harley related problems. I have been asked by a HD factory representative what it would take for me to buy a new CVO. ( This happened in MV a few years ago. ) My main answer was when the MOCO starts to care about their customers and not just the $$$$. I still have my 1999 Road Glide and have no plans to get rid of it. NO WARRANTY and happy.
Now as far as the subject of Dawgs problem, they did not put a time limit on it and in South Carolina that means NO F**KING TIME LIMIT PERIOD. The MOCO would have to honor the extension. Then I would hit them with the LEMON law.
So my next bike is going to be an OCC Chopper, NOT! 
Mike
 

 

[Twolanerider]

Hey Mike, if you ever break down down close to me here's all the road side assistance card you'll ever need  .

[MIKEYTEE]

Hey Mike, if you ever break down down close to me here's all the road side assistance card you'll ever need  .

Thanks Don, I'll keep that card close by. Just one question, Do I have be broke down?
Mike
 

[Twolanerider]

Thanks Don, I'll keep that card close by. Just one question, Do I have be broke down?
Mike
 

Nah, f$%* it; you don't even have to be named Mike .

[Twolanerider]

Hey Dawg, you recognize that pic?  It's an oldie from 2005 .

[DCFIREMANN]

Hey Dawg, you recognize that pic?  It's an oldie from 2005 .

Sure do Don!!!! At the factory and I took my 2002 Fireman's Ultra that day.  I left there and went to Zippers that day. I believe I had a problem with the Thundermax on Ole  Punkin. Good time for sure!!!

Be Safe

THE DAWG

[Twolanerider]

Sure do Don!!!! At the factory and I took my 2002 Fireman's Ultra that day.  I left there and went to Zippers that day. I believe I had a problem with the Thundermax on Ole  Punkin. Good time for sure!!!

Be Safe

THE DAWG

And it was a COLD ride in for you over the mountain that morning.  I remember the ride up from Maggie Valley for Bill and I the day before.  Whole day in the 30s and low 40s and we froze our nuts off.  The bikes loved it.  Our nuts did not.  Damn that was a fun trip that year.

[DCFIREMANN]

I have stayed out of this discussion for a reason, but now I enter it with a new observation.
I can't believe anyone really thinks the Motor Company gives a good chit about their customers.
In the years I have been on this thread I have seen complaints on just about everything CVO and Harley related problems. I have been asked by a HD factory representative what it would take for me to buy a new CVO. ( This happened in MV a few years ago. ) My main answer was when the MOCO starts to care about their customers and not just the $$$$. I still have my 1999 Road Glide and have no plans to get rid of it. NO WARRANTY and happy.
Now as far as the subject of Dawgs problem, they did not put a time limit on it and in South Carolina that means NO F**KING TIME LIMIT PERIOD. The MOCO would have to honor the extension. Then I would hit them with the LEMON law.
So my next bike is going to be an OCC Chopper, NOT! 
Mike
 

Mike it's the same in Maryland. The problem is no one challenges the Motor Company in a Court of Law. I still may. Not because it's a big ticket item, but because of the principal of the problem. I am tired of hearing about all of the problems on here. Some get resolved and others don't. And this is just with CVO's. Believe me I hear about the other trash they put out here on the street as well from a friend.

Be Safe

THE DAWG

[DCFIREMANN]

And it was a COLD ride in for you over the mountain that morning.  I remember the ride up from Maggie Valley for Bill and I the day before.  Whole day in the 30s and low 40s and we froze our nuts off.  The bikes loved it.  Our nuts did not.  Damn that was a fun trip that year.

I love riding in all weather. But it was so cold that morning when I stopped at McDonalds in New Oxford I couldn't get my hands to stop shaking. Good memories though!!!!

Be Safe

THE DAWG

[kojack]

[/color]

Well for those who know me know I am being very calm right now. You are correct, it doesn't matter how many CVO's or what else I own. I worked for and earned every penny of it!!!!

Be Safe

THE DAWG

right on

Just because I own a lot of things I work hard for, someone should not honor their warranty?  That is the most idiotic thing I have heard.  That is called jealousy.  You should really check that at the door. 

As I type this my serg is sitting in my garage with other bikes, atvs cars etc.  I am actually sipping on a fine beer that is brewed in small batches in Quebec, in my 45 ft diesel pusher motor home.   I guess no warranties apply to me.   maybe when I get to my home in Florida, I can check down there.   DAWG,  I AM RIGHT THERE WITH YOU BROTHER.   fight them to the end.  Peace out with all your toys, you earned them.  Just as I did with my family.

[Rooster]

Bet that beer tasted goooood. Carry on as said if you earned what you got, good for you. If you didn't earn it at least I hope you take care of what you have.

[DCFIREMANN]

right on

Just because I own a lot of things I work hard for, someone should not honor their warranty?  That is the most idiotic thing I have heard.  That is called jealousy.  You should really check that at the door. 

As I type this my serg is sitting in my garage with other bikes, atvs cars etc.  I am actually sipping on a fine beer that is brewed in small batches in Quebec, in my 45 ft diesel pusher motor home.   I guess no warranties apply to me.   maybe when I get to my home in Florida, I can check down there.   DAWG,  I AM RIGHT THERE WITH YOU BROTHER.   fight them to the end.  Peace out with all your toys, you earned them.  Just as I did with my family.

Thanks Kojack!!!! I have not given up as of yet.

Hope you enjoyed your beer. I was sippin on a little 12 year old George Dickel!!!!

Be Safe

THE DAWG

[kojack]

It was great.  Go check them out,  I know you can buy it in florida.  It's called dominius vobiscum sasaion.   Its like the 12 year old single malts of  beer.
per
I also have a bottle of Sam Adams Utopias we enjoy on occasion.   Google that one.   It's awesome!.

As for the rest,  I have worked hard since I was 16,  and I am now 38 going on 39 in November.   I sold my commercial construction/fire and water restoration business last year,  and I am setting up my motorcycle maintenance, performance, and customising shop.   Finally working at something I love instead of something I have to do. 

I am getting a few big names on board as well from different areas on motorcycles and snowmobiles.   

I have the shop on my house property so I just walk to work now,  I don't have to answer to anyone and I LOVE spinning wrenches.

[DCFIREMANN]

It was great.  Go check them out,  I know you can buy it in florida.  It's called dominius vobiscum sasaion.   Its like the 12 year old single malts of  beer.
per
I also have a bottle of Sam Adams Utopias we enjoy on occasion.   Google that one.   It's awesome!.

As for the rest,  I have worked hard since I was 16,  and I am now 38 going on 39 in November.   I sold my commercial construction/fire and water restoration business last year,  and I am setting up my motorcycle maintenance, performance, and customising shop.   Finally working at something I love instead of something I have to do. 

I am getting a few big names on board as well from different areas on motorcycles and snowmobiles.   

I have the shop on my house property so I just walk to work now,  I don't have to answer to anyone and I LOVE spinning wrenches.

It sounds like you have a good plan. That would be nice to not have to rush early to get to work. Plus you get to do something you love to do!!!

Good Luck!

Be Safe

THE DAWG

[FLSTFI Dave]

Sorry, but I think this is a petty complaint compared to all the bad compensators, valve guides, and similar.

Also, Harley (and I) probably thought you didn't really care much about the problem if it took you that long to get some free work done.

Four CVO's?  A house on the beach?  I just cant sympathize, sorry.

It's kind of like you sell a guy a bike, he calls you about a problem, you say bring it by and he'll make it right, then you don't hear from him for 10 months.

Wow, I did not think we had rude and jealous people like ^^^^^this on this site.

Should not matter if he has one, or 20 bikes.  My guess is, his stuff like mine is the result of hard work and careful planning. 

I have had the compositor issue on my 09 SERG.  Had the lifter issue on my 09 SERG, the regulator issue on my 12 SERG.  Yet I still feel his issue should be fixed, as its a repeat failure, not the first time under warranty.

So because I have a Log Home on the Lake ( built it because I could not afford to buy one), Five bikes, of which one is a 15 SERGU, a 15 Road Glide Special, with a custom paint job, a 13 SERK with a built motor, a 09 Heritage, a 03 custom fatboy, I guess in you mind I should not get the saddle bag fasteners replaced under warranty.

I have what I have due to very hard work.  20 years in the Navy enlisted, and put my self though college while raising three girls.  Worked two jobs for several years.  Now I work 21 days on, and 21 off.  While on, its off shore, 12 to 14 hours a day 7 days a week.

[Jbbrown73]

All the demonizing of success and successful people is really disturbing. It's sad to see where the culture is going in this country.

[DCFIREMANN]

Wow, I did not think we had rude and jealous people like ^^^^^this on this site.

Should not matter if he has one, or 20 bikes.  My guess is, his stuff like mine is the result of hard work and careful planning. 

I have had the compositor issue on my 09 SERG.  Had the lifter issue on my 09 SERG, the regulator issue on my 12 SERG.  Yet I still feel his issue should be fixed, as its a repeat failure, not the first time under warranty.

So because I have a Log Home on the Lake ( built it because I could not afford to buy one), Five bikes, of which one is a 15 SERGU, a 15 Road Glide Special, with a custom paint job, a 13 SERK with a built motor, a 09 Heritage, a 03 custom fatboy, I guess in you mind I should not get the saddle bag fasteners replaced under warranty.

I have what I have due to very hard work.  20 years in the Navy enlisted, and put my self though college while raising three girls.  Worked two jobs for several years.  Now I work 21 days on, and 21 off.  While on, its off shore, 12 to 14 hours a day 7 days a week.

EXACTLY Dave!!!I worked my ass off for 30 plus years. Missing a lot of Holidays and Special Events with my Family and Friends. No body gave me anything.

Yes the warranty issues are going to kill Harley if they don't wake up. It's a shame that we are treated like we are. We own the Flagship of the Motor Company!!!!

Oh and BTW THANK YOU FOR YOUE SERVICE!!!!

Be Safe

THE DAWG

[DCFIREMANN]

All the demonizing of success and successful people is really disturbing. It's sad to see where the culture is going in this country.

You know JB I have just kinda shrugged it off. People will have their opinions and that is really what makes the world go around!!!!

Be Safe

THE DAWG

[Dr.D]

All the demonizing of success and successful people is really disturbing. It's sad to see where the culture is going in this country.

Yes the criticism of the success is in poor taste and not germane to the issue. The only legitimate negative thing to say about DCFiremans handling of the issue was the time delay and he did explain the reason for that. Wether that still is reason to deny his resolution of the problem can be debated without personal attacks. I do think the delay did not help his case at all and looks to have diminished the seriousness of this complaint.

This one can be argued both ways with some merit. That is my opinion and I respect if you'r view is different.

[r0de_runr]

I stand by what I said.

He didn't care enough  about the problem to take care of it in a timely manner.

If you think that is jealousy or an attack on his wealth, you need to read what I said and try to understand it.

I'm curious if, when he called Harley, he said something like...

"Don't you know who I AM...?   I own Four FOUR cvo's."

Now, after four CVO's, he's going to teach them a lesson and not buy anymore new Harleys.

I sold a kid a car once, and told him if he had any trouble, give me a call and I'll see what I can do.  He called me a year and a half later and wanted me to pay for the battery he had to put in 3 months earlier.

Greg Noller
Sergeant Major
United States Army (Retired)
Round Mountain, Texas

[Twolanerider]

I stand by what I said.

He didn't care enough  about the problem to take care of it in a timely manner.

If you think that is jealousy or an attack on his wealth, you need to read what I said and try to understand it.

I'm curious if, when he called Harley, he said something like...

"Don't you know who I AM...?   I own Four FOUR cvo's."

Now, after four CVO's, he's going to teach them a lesson and not buy anymore new Harleys.

I sold a kid a car once, and told him if he had any trouble, give me a call and I'll see what I can do.  He called me a year and a half later and wanted me to pay for the battery he had to put in 3 months earlier.

Greg Noller
Sergeant Major
United States Army (Retired)
Round Mountain, Texas

Ok Sergeant Major (though not sure what your retired senior enlisted rank suddenly has to do with the efficacy of anyone's position), what if that same battery had been giving you some small but persistent problem prior to your selling the car?  But you just never quite got it fixed.  Despite failed efforts at fixing it you tell the (now new) owner that he's free to bring it back to you to further deal with the battery sometime later on.  The battery had acted up before.  You knew it.  You admitted it.  It had been documented.  You didn't tell the kid how quickly he had to bring the battery back to you.  You just said you'd deal with it.

Mike's problem had been recurrent and unresolved under warranty.  While still under warranty it was documented.  The problem persisted.  So the warranty claim was never resolved.  The service rep on the road was really irrelevant to all that except that he was, yet again, further documentation of the still ongoing and unresolved problem. 

Admittedly, if Mike had just been smart enough to spray a little Motorkote on his battery it would have been good.  In fact he might not have even needed gasoline any longer as the stuff is so good it would have provided propulsion all on its own.  But Mike didn't have Motorkote.  So all he had was an ongoing, existing and still unresolved warranty claim that fully pre-dated the expiration of the warranty.

If if was a new failure that happened even one day after the warranty expired and Mike was bitching about the MoCo not fixing it I'd say he was being a whiney sofomoabeach who was asking for something extra (or that he should have sprayed Motorkote on it).  But that's not what happened.  Now, admittedly, Mike is an asshole (hi Dawg), but that is separate and apart from the fact this particular bike problem was a straight up warranty claim that the MoCo had yet to get fixed (and was still responsible for because they had not).

[FLSTFI Dave]

All the demonizing of success and successful people is really disturbing. It's sad to see where the culture is going in this country.

I agree.  It is very sad to see that we demonize hard working successful people.  It is rapidly getting worse in the last 6 years.

[DCFIREMANN]

I stand by what I said.

He didn't care enough  about the problem to take care of it in a timely manner.

If you think that is jealousy or an attack on his wealth, you need to read what I said and try to understand it.

I'm curious if, when he called Harley, he said something like...

"Don't you know who I AM...?   I own Four FOUR cvo's."

Now, after four CVO's, he's going to teach them a lesson and not buy anymore new Harleys.[/font]

I sold a kid a car once, and told him if he had any trouble, give me a call and I'll see what I can do.  He called me a year and a half later and wanted me to pay for the battery he had to put in 3 months earlier.

Greg Noller
Sergeant Major
United States Army (Retired)
Round Mountain, Texas

Well again it really doesn't matter how many I own right now. I never told them that and if I would have said something like that I would have said I have owned 10 or more CVO's. But that was never in question. And I will say it again. I will NEVER buy another NEW Harley. I will buy used and I will continue to ride them. They just won't get another shot at me.

The fact that this was a reoccurring problem and was documented during the warranty period, it should have been taken care of.

Again you have your opinion and I have mine!!!!

Be Safe

THE DAWG

[FLSTFI Dave]

Sorry, but I think this is a petty complaint compared to all the bad compensators, valve guides, and similar.

Also, Harley (and I) probably thought you didn't really care much about the problem if it took you that long to get some free work done.

Four CVO's?  A house on the beach?  I just cant sympathize, sorry.

It's kind of like you sell a guy a bike, he calls you about a problem, you say bring it by and he'll make it right, then you don't hear from him for 10 months.

And I stand by what I said.  Sorry you are clearly Jealous of some one who is successful, and I stand by that observation from your post.  I can read.  When you buy the top of the line product no complaint is petty if its wrong.  Especially when its been warrantied before and fails again while still under warranty. 

His claim, not near as trivial as my tank badge that lifted some on the 09.  Not as trivial as the chrome that flaked on the shifter on my 12.  Yet they were covered.

[110tHunDer]

...

Again you have your opinion and I have mine!!!!

Be Safe

THE DAWG

Even if his is WRONG! 

[iski]

DAWG did you get your electrical issue fixed?  Not asking for details, just wondering if you have this issue resolved. 
 

Reading this thread reminds me that opinions are like a-holes or asteroids.  Everybody has one & some of them are really far out there in space. 

[Dr.D]

I will NEVER buy another NEW Harley. I will buy used and I will continue to ride them. They just won't get another shot at me.

THE DAWG

Them is eaten words. What if they come out with some new color or gadget that you just have to have? Now you'll have to have a buddy buy it and you buy it from him the next day. ;

[J-Carr]

I agree with Don.  Motorkote would've made this thread un-necessary.

We've found our new Glare.  I remember the heady days of yore when everything was fixed by glare.  It's good to see that we've returned with a new and better product to make fun of in perpetuity.

Random thought of the moment - My cousin was a full bird Colonel.  Never mentions his rank.  Never wears his uniform off duty.  Still wins arguments, discussions and debates because he's smart and has a good point.

Ok... The real reason I'm posting is to second Iski's question.  Did you get the dang thing fixed or are they still humping a football trying to figure it out?

[DCFIREMANN]

Them is eaten words. What if they come out with some new color or gadget that you just have to have? Now you'll have to have a buddy buy it and you buy it from him the next day. ;

LMAO!!!! Well Doc I gotta say you have me laughing and you know it may be true. If I do bite the bullet YOU WIll BE THE FIRST TO KNOW!!!! No I take that back. You will be the second to know, I'll be the first!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Even if his is WRONG!

EXACTLY!!!!!

Be Safe

THE DAWG

[DCFIREMANN]

DAWG did you get your electrical issue fixed?  Not asking for details, just wondering if you have this issue resolved.
 

Reading this thread reminds me that opinions are like a-holes or asteroids.  Everybody has one & some of them are really far out there in space. 

Well to tell you the truth I don't know. I was at the Dealership today to drop off the brand new never been used still in the box GPS that came with the bike. I did talk to the sales Manager about the bike. He did tell me that they did the inspection and he never mentioned the warranty work. And to tell you the truth I didn't ask. Well it must be because I am not concerned about getting the bike fixed!!!!! LMAO!!!! Oh boy here we go again.

I am sure it was fixed. I'm just not sure who is paying for it. I will check next week before I leave for Sturgis!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Ok Sergeant Major (though not sure what your retired senior enlisted rank suddenly has to do with the efficacy of anyone's position), what if that same battery had been giving you some small but persistent problem prior to your selling the car?  But you just never quite got it fixed.  Despite failed efforts at fixing it you tell the (now new) owner that he's free to bring it back to you to further deal with the battery sometime later on.  The battery had acted up before.  You knew it.  You admitted it.  It had been documented.  You didn't tell the kid how quickly he had to bring the battery back to you.  You just said you'd deal with it.

Mike's problem had been recurrent and unresolved under warranty.  While still under warranty it was documented.  The problem persisted.  So the warranty claim was never resolved.  The service rep on the road was really irrelevant to all that except that he was, yet again, further documentation of the still ongoing and unresolved problem. 

Admittedly, if Mike had just been smart enough to spray a little Motorkote on his battery it would have been good.  In fact he might not have even needed gasoline any longer as the stuff is so good it would have provided propulsion all on its own.  But Mike didn't have Motorkote.  So all he had was an ongoing, existing and still unresolved warranty claim that fully pre-dated the expiration of the warranty.

If if was a new failure that happened even one day after the warranty expired and Mike was bitching about the MoCo not fixing it I'd say he was being a whiney sofomoabeach who was asking for something extra (or that he should have sprayed Motorkote on it).  But that's not what happened.  Now, admittedly, Mike is an asshole (hi Dawg), but that is separate and apart from the fact this particular bike problem was a straight up warranty claim that the MoCo had yet to get fixed (and was still responsible for because they had not).

Well at least we can agree on something!!!!! LMAO!!!!!

Be Safe

THE DAWG

[iski]

Well to tell you the truth I don't know. I was at the Dealership today to drop off the brand new never been used still in the box GPS that came with the bike. I did talk to the sales Manager about the bike. He did tell me that they did the inspection and he never mentioned the warranty work. And to tell you the truth I didn't ask. Well it must be because I am not concerned about getting the bike fixed!!!!! LMAO!!!! Oh boy here we go again.

I am sure it was fixed. I'm just not sure who is paying for it. I will check next week before I leave for Sturgis!!!!

Be Safe

THE DAWG

Ok, thanks.  Have a great trip to Sturgis! 


Am certain you are much too rich to care because you have so much richy rich rich stuff there is no way to keep up with all of it. j/k 😉

[sadunbar]

Ok, thanks.  Have a great trip to Sturgis! 


Am certain you are much too rich to care because you have so much richy rich rich stuff there is no way to keep up with all of it. j/k 😉

[smkymtnboy]

dcfireman, you must not go to Sturgis! Stay with your bike and oversee the warranty work. please show some shred of responsibility.   

[phato1]

Sturgis.... so your finally going to talk to that factory rep and get this straightened out 

[DCFIREMANN]

Sturgis.... so your finally going to talk to that factory rep and get this straightened out 

Now that is a good and very funny idea. I may just do that!!! I'm sure it will be an uneventful trip with all of the warranty problems that I am having with the new Limited!!!

Be Safe

THE DAWG

[smkymtnboy]

Now that is a good and very funny idea. I may just do that!!! I'm sure it will be an uneventful trip with all of the warranty problems that I am having with the new Limited!!!

Be Safe

THE DAWG

be careful! those Harley reps might put you in time out! 

[DCFIREMANN]

be careful! those Harley reps might put you in time out! 

Time Out?? Now that is somewhere I should have been sent to when I started this thread!!!!! LMAO!!!!

Be Safe

THE DAWG

[smkymtnboy]

Time Out?? Now that is somewhere I should have been sent to when I started this thread!!!!! LMAO!!!!

Be Safe

THE DAWG

just kidding a little . have a great trip to Sturgis! who knows you might ride home a new 

[DCFIREMANN]

just kidding a little . have a great trip to Sturgis! who knows you might ride home a new 

[/color]

Only if I have warranty problems on the new SE Limited!!!! And can't get any warranty work done out there!!!!

Be Safe

THE DAWG

[DCFIREMANN]

After all that has gone on in this thread, I was back at the dealer today getting the bag recall done on the new SE LIMITED before I leave. I did inquire about the 2012 SE Ultra. They ask what was my concern. I asked if they got the lights fixed and who is paying. I got the deer in the headlight look. WE DIDN'T KNOW ANYTHING ABOUT IT!!!! I kid you not. They have done no work on the bike except detail it and have a fresh Maryland inspection so they could sell it. SMDH!!!! Really!!!!! LMAO!!!! No use to get pissed at them at this point in time. They are going to start the entire process over including calling the Motor Company!!!! Hence the title of this thread!!!! 



Be Safe

THE DAWG

[grc]

Sounds like a real cracker jack outfit there Dawg.  Yup, with dealerships like that, combined with the crap H-D itself does, it is not hard to figure out why some of us don't sing their praises.

Jerry

[MrSurly]

Gosh. I KNOW I shouldn't ask... but I've just got to.

When you took the bike in this last time "so they could sell it"... did you, at this time, bring up the issue and remind them to fix it?
Or did you say nothing; sort of like a test to see if they would remember it from last year and pursue it?


BTW: you never got any guff from ME about how many bikes or houses you or I own. I truly don't think that's germane to this topic.

[110tHunDer]

 
My prayers have been answered!  This thread is still alive! 

[DCFIREMANN]

My prayers have been answered!  This thread is still alive!

LMAO!!!! Yea it looks like it is going to be a party once again. Now the topping on the cake will be if I have warranty issues with the SE LIMITED!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Gosh. I KNOW I shouldn't ask... but I've just got to.

When you took the bike in this last time "so they could sell it"... did you, at this time, bring up the issue and remind them to fix it?
Or did you say nothing; sort of like a test to see if they would remember it from last year and pursue it?


BTW: you never got any guff from ME about how many bikes or houses you or I own. I truly don't think that's germane to this topic.

I had not touched the bike since I parked it last August 22nd. When I took it to the dealer it was to sell/fix all of the problems. They were told then and a service ticket was written up on the bike. All they did was detail and Maryland State Inspection on the bike. All I could do today was just SMDH!!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Sounds like a real cracker jack outfit there Dawg.  Yup, with dealerships like that, combined with the crap H-D itself does, it is not hard to figure out why some of us don't sing their praises.

Jerry

Candy coated popcorn, peanuts and a prize That's what you get with Harley Davidson!!!!! Jerry a lot of these Dealers are living in the past. They still think it is the hay days of the 1990's.

Be Safe

THE DAWG

[Twolanerider]

I had not touched the bike since I parked it last August 22nd. When I took it to the dealer it was to sell/fix all of the problems. They were told then and a service ticket was written up on the bike. All they did was detail and Maryland State Inspection on the bike. All I could do today was just SMDH!!!!!

Be Safe

THE DAWG

Mike, you best guess?  Did they really just forget or lose track?  Or did they blow it off and hope to pass the problem on to the next guy who would definitely be out of warranty?

[smkymtnboy]

I cannot help but laugh!! this issue has become comical!   good luck with the repair!

[MrSurly]

Well if it was on the service order and they didn't read it, then yeah. Top Notch crew, there


Sent from my iPhone using Tapatalk

[DCFIREMANN]

Mike, you best guess?  Did they really just forget or lose track?  Or did they blow it off and hope to pass the problem on to the next guy who would definitely be out of warranty?

I think the service writer thought because HD didn't want cover the warranty, it wasn't going to be fixed. Even though the bike has ESP!!! I have never had this much trouble getting something fixed before. When I return from Sturgis I am going to bring the bike home and repair it if it has not already been completed and sell it myself.

Be Safe

THE DAWG

[DCFIREMANN]

So I start out for Sturgis on the new SE LIMITED. Nice cool morning and the bike is running great. I go into a downhill turn and let off the throttle. The bike backfires and starts running on 1 cylinder. ARE YOU F$%KING KIDDING ME? I run another 10 miles before I stop. I figure it just fowled a plug. I pull the plug out of the front cylinder and it looks good. Tried to start it again. It would start and run for a few seconds and then cut off. Well the bike go towed to the dealer. They said it was a bad ECM. They replaced it and tried to marry it to the bike. It wouldn't marry. So 3 ECM's later they got it running. This morning they are going to put it on the dyno and smart tune it. Hopefully I get back on the road sometime today!!! I'm not happy with these new bikes. I sure am glad I still have Ole Punkin! So I am soooooo glad I have a warranty on this bike!!!!

Be Safe

THE DAWG

[smkymtnboy]

 DANG! I sure hope the rest of the trip goes better!! glad to hear you are back on the road again. good luck sir!

[J-Carr]

Good luck Dawg.  In comment to your not trusting these new bikes:

Discussing the rumored '16 Road Glide Ultra vs. the CVO RG this weekend and one of "my crew" of riding buddies absolutely refuses to even consider a CVO because of all the problems EVERYONE we know whose bought one has had.  Like breakdown stranded on a trip problems.  And many of them are repeated.  As in not fixed or the fixed part breaks like the original.  I'm sure many have bought trouble free CVOs.  But the people we know personally who own them have ALL had major issues.  5 owners, 4 of which are owners of new (2014 - 2015) models.

I've all but decided to never buy another CVO myself.

I have an '08 CUSE3.  Its been reliable but still has had major engine work (cams, lifter, etc at 40k) repairs, the major recall for leakage issues that we experienced back then, 4 radios (about to be 5), throttle issue, and of course the compensator.  Now with almost 90k on it, which is more likely to make it across the country when my kid gets stationed out west?  A 10 year old 100k bike or a brand new bike from a QC department run by squirrels who couldn't find a nut in a planters peanut factory.   

Fugly or not... You have to start thinking about Polaris as a better company if you care about mechanical design, reliability and Quality Control.  The Indian's might not be everyone's cup of tea, but the victory cross roads is not a bad looking bike and I haven't heard much negative about them.

Donny Pederson had an interesting mechanical engineering perspective piece in AIM last month.  Can't find much in that article to make me feel good about the MoCo... And he's a Harley guy!

PS.  For the Harley sycophants out there... let me save you the reply.  Peanuts are a legume.  Not a nut.  So it may be difficult for a squirrel to find a nut in a peanut factory.  Which is exactly the kind of nit picking the Harley sycophants seem to love to do these days while making excuses for a failed product that we all loved at one point in our lives.

[MrSurly]

Good grief, Dawg!

I'm reminded of that song from HeeHaw!

I certainly hope they get it sorted and you back on the road!

[Twolanerider]

So 3 ECM's later they got it running.

Damn Mike, if it didn't run until it's fourth total ECM install, and you know it's just not likely they had the original and two more new ones in a row all bad, you can't help but wonder what else is going on.  Is something eating the ECM or was the shop doing something wrong on the new installs?

Hope this issue is behind you man.  But until you've got problem in your rear view for about three tank fulls I'd keep on worrying.  Good luck Mike  .

[J-Carr]

I could be dead wrong (odds are good I am, as usual!)  but I heard from someone that they've been having problems with getting a new ECM to marry to the bike.  It's not a bad ECM, it's something in HDs security setup so you can't buy their ECMs and make a knockoff bike cheaper with a genuine HD motor and computer.  On this it appears they did too good a job.  It works so well you can't even get it to talk to an actual Harley.  Because of this, shops are stocking extra ECMs so they can try until they succeed.  Someone else told me its just that the process is complicated and if you don't follow it correctly it locks it out.

I'd like to know if either of those stories has some truth.

[Keats]

Mike,  at the risk of you putting me in time out, and mainly because I do not want this thread to end.

Tell me this was about $50.00?

OK I got it, there are principles involved, but for less than one nights bar tab?

I have an idea, if we can fund some other ventures, I suggest we crowd fund Mike's deductible.

We just need 10 people to pledge $5.00/each.

I am willing to be the first pledge if you all tell me this thread will live on.

I will call it "Save the Dawg" campaign

1. Jeff

[grc]

And people still want to argue with me when I comment on the sorry state of the average Harley dealership's service department.

How much does anyone want to bet that none of the ECM's were the problem, including the original?  And even if the original did fail, which is an extremely rare occurrence, how many believe that there would be two more defective ECM's just waiting in the pipeline for Dawg to show up?  The odds would be much better for him to hit the Powerball.

Jerry

[DCFIREMANN]

Well I have made it back from Sturgis. The new bike was GREAT the entire trip. I did talk to my BEST FRIEND ( who is on this board) who is a Master Tech. He told me to look for the ECM to go out again. He said it may have something to do with the BCM and it should have been replaced at the same time. Oh well. He also told me that Harley has recalled the recall on the saddle bags. It appears the fix didn't fix the problem. I had the recall done and now I am just going to install my new bagger bolts and be done with it!!!!

Be Safe

THE DAWG

[DCFIREMANN]

I could be dead wrong (odds are good I am, as usual!)  but I heard from someone that they've been having problems with getting a new ECM to marry to the bike.  It's not a bad ECM, it's something in HDs security setup so you can't buy their ECMs and make a knockoff bike cheaper with a genuine HD motor and computer.  On this it appears they did too good a job.  It works so well you can't even get it to talk to an actual Harley.  Because of this, shops are stocking extra ECMs so they can try until they succeed.  Someone else told me its just that the process is complicated and if you don't follow it correctly it locks it out.

I'd like to know if either of those stories has some truth.

You heard some truth. The BCM may be the problem. Body Control Module!!!!!I was lucky when my ECM went out the dealer had more then 5 in stock. So I did in fact make my trip to Sturgis!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Mike,  at the risk of you putting me in time out, and mainly because I do not want this thread to end.

Tell me this was about $50.00?

OK I got it, there are principles involved, but for less than one nights bar tab?

I have an idea, if we can fund some other ventures, I suggest we crowd fund Mike's deductible.

We just need 10 people to pledge $5.00/each.

I am willing to be the first pledge if you all tell me this thread will live on.

I will call it "Save the Dawg" campaign

1. Jeff


Jeff that is a good one. Yes it is just about the principal. It broke under the warranty and it was not the first time I had the problem. It's crazy what the Motor Company is doing to itself. We are now weeks away form the 16's hitting the floor and most dealers have a lot of 15's still I stock. BTW I saw a large amount of Indian's at Sturgis this year. Way more then ever before!!!!

Be Safe

THE DAWG

[Road Dad]

Fact is that if you want a great bike, quality, handling, performance it's not going to be American. It will be Japanese or German.

So if you are not happy with the HD buy another brand. I got several other brands but I keep the HD around because I like it for what it is. Probably always will have one  around.

[Keats]

Dawg

I am glad your trip went well. You covered a lot of ground and did not get decimated by one of those notorious hail storms that seem to pop up.

PS. can you actually ride through a hail storm? I have never had that experience and hope to skip that chapter.

[phato1]

Dawg

I am glad your trip went well. You covered a lot of ground and did not get decimated by one of those notorious hail storms that seem to pop up.

PS. can you actually ride through a hail storm? I have never had that experience and hope to skip that chapter.

IMHO if it starts to hail....find cover quick that stuff is nasty...only happened to me once, but that was enough.

[sadunbar]

Dawg

I am glad your trip went well. You covered a lot of ground and did not get decimated by one of those notorious hail storms that seem to pop up.

PS. can you actually ride through a hail storm? I have never had that experience and hope to skip that chapter.

My riding buddies and I got caught in a hail storm once, several years ago.  About 1" variety of hail.  Hurt like hell.  We were between Keystone and Rapid City...  We were getting pelted bad.  So we stopped along the side of the road (with no cover) and stood there and got pelted bad for a couple of minutes.   We then decided that if we were going to get hailed on, we may as well be hailed on while moving (maybe we could ride out of it?).  Well, we didn't ride out of it.  We got hailed on until we hit the outskirts of Rapid City - a good half an hour.  One hand on the handlebars and one hand covering my head.  There is a car wash on the left when just entering the city.  We made a beeline for it, and waited out the storm inside. 

*Note to self...  It's really really really slippery when riding into a car wash!  None of us dropped it, but we all had a "moment". 

[DCFIREMANN]

Dawg

I am glad your trip went well. You covered a lot of ground and did not get decimated by one of those notorious hail storms that seem to pop up.

PS. can you actually ride through a hail storm? I have never had that experience and hope to skip that chapter.


Keats I did get caught on The Big horn Passage. Temps went from 70 to 31 degrees like right now. It had 60 mph winds and snow sleet hail and freezing fog. It happened so fast we had now where to go for cover. It was brutal. I had two bikes behind me following through the passage. Got down to lower altitude and everything quit. I never want to go through that again!!! The new Bike ran great through out the entire trip. I was worried because of the ECM problems. They did do a full tune on the bike before I picked it up. I am more then happy with the numbers. I need to post the sheet on the twin cam forums.

But I still need to go check on Sapphire and see what is going on with the bike. Warranty or not it needs to be repaired and repaired right so I can get it sold!!!!

Be Safe

THE DAWG

[DCFIREMANN]

Got back from Sturgis and went to check on the Sapphire. Well she was sitting back in the warehouse and not on the showroom floor. No service had been done so I came back with the trailer and brought her back home. I will do the repairs myself and put her up for sale. What a sorry place to be called a Harley Davidson Dealership!!!!!

So Keats it's time to get that fund started!!!!! LMAO!!!!!!

Be Safe

THE DAWG

[MrSurly]

I'm curious, did they offer any defense or explanation?
It is sad the way the dealers treat us sometimes.
We used to think that having been a loyal customer over the years would earn us some respect or at least empathy.
I guess those days are gone, now.(if they ever really existed)
Sounds like you took the right corrective measures.


Sent from my iPhone using Tapatalk

[DCFIREMANN]

I'm curious, did they offer any defense or explanation?
It is sad the way the dealers treat us sometimes.
We used to think that having been a loyal customer over the years would earn us some respect or at least empathy.
I guess those days are gone, now.(if they ever really existed)
Sounds like you took the right corrective measures.


Sent from my iPhone using Tapatalk

They didn't even apologize to me. It's OK. I'm just moving on and doing the repairs myself, then I will just try to sell it myself. Sad part about the story is I know the owner very well. He has been out of town and knows nothing about this incident. The Service Writer should have followed up and got the bike repaired, but I should have stayed on his ass till it was finished. Oh well.

No matter how old we are it seems like we are always learning.

Be Safe

THE DAWG

[davidw221]

My riding buddies and I got caught in a hail storm once, several years ago.  About 1" variety of hail.  Hurt like hell.  We were between Keystone and Rapid City...  We were getting pelted bad.  So we stopped along the side of the road (with no cover) and stood there and got pelted bad for a couple of minutes.   We then decided that if we were going to get hailed on, we may as well be hailed on while moving (maybe we could ride out of it?).  Well, we didn't ride out of it.  We got hailed on until we hit the outskirts of Rapid City - a good half an hour.  One hand on the handlebars and one hand covering my head.  There is a car wash on the left when just entering the city.  We made a beeline for it, and waited out the storm inside. 

*Note to self...  It's really really really slippery when riding into a car wash!  None of us dropped it, but we all had a "moment".

, Wow I was running from a serious thunderstom in the same area a couple of years ago, several bikers had their bikes damaged due to the large hail at Mount Rushmore, I ducked into a gas station with a canopy.

[DCFIREMANN]

, Wow I was running from a serious thunderstom in the same area a couple of years ago, several bikers had their bikes damaged due to the large hail at Mount Rushmore, I ducked into a gas station with a canopy.

Smart move. Our problem, we had no where to hide!!!!

Be Safe

THE DAWG

[FLSTFI Dave]

, Wow I was running from a serious thunderstom in the same area a couple of years ago, several bikers had their bikes damaged due to the large hail at Mount Rushmore, I ducked into a gas station with a canopy.

My wife and I had our bikes caught in a Hail Storm while out for the Sturgis rally this year.  Parked at the hotel in Belle Fourche Saturday night about 9 pm.  Her 15 Road Glide Special with a 4500 dollar custom paint job was damaged as was my 15 SERGU. No cover any were near, and the wind was blowing it sideways.

[Rooster]

Good luck Dawg.  In comment to your not trusting these new bikes:

Discussing the rumored '16 Road Glide Ultra vs. the CVO RG this weekend and one of "my crew" of riding buddies absolutely refuses to even consider a CVO because of all the problems EVERYONE we know whose bought one has had.  Like breakdown stranded on a trip problems.  And many of them are repeated.  As in not fixed or the fixed part breaks like the original.  I'm sure many have bought trouble free CVOs.  But the people we know personally who own them have ALL had major issues.  5 owners, 4 of which are owners of new (2014 - 2015) models.

I've all but decided to never buy another CVO myself.

I have an '08 CUSE3.  Its been reliable but still has had major engine work (cams, lifter, etc at 40k) repairs, the major recall for leakage issues that we experienced back then, 4 radios (about to be 5), throttle issue, and of course the compensator.  Now with almost 90k on it, which is more likely to make it across the country when my kid gets stationed out west?  A 10 year old 100k bike or a brand new bike from a QC department run by squirrels who couldn't find a nut in a planters peanut factory.   

Fugly or not... You have to start thinking about Polaris as a better company if you care about mechanical design, reliability and Quality Control.  The Indian's might not be everyone's cup of tea, but the victory cross roads is not a bad looking bike and I haven't heard much negative about them.

Donny Pederson had an interesting mechanical engineering perspective piece in AIM last month.  Can't find much in that article to make me feel good about the MoCo... And he's a Harley guy!

PS.  For the Harley sycophants out there... let me save you the reply.  Peanuts are a legume.  Not a nut.  So it may be difficult for a squirrel to find a nut in a peanut factory.  Which is exactly the kind of nit picking the Harley sycophants seem to love to do these days while making excuses for a failed product that we all loved at one point in our lives.

Have a friend that traded his 07 HD with tons of problems for a Victory Cross Country put 120k miles only replaced a belt for a stone and only took 30minutes to replace. Now he has a new Indian and loves it.

[DCFIREMANN]

Have a friend that traded his 07 HD with tons of problems for a Victory Cross Country put 120k miles only replaced a belt for a stone and only took 30minutes to replace. Now he has a new Indian and loves it.

The Motor Company better start doing a better job of engineering and building Motorcycles. If they keep this chit up they may very well be a thing of the past!!! The people at the top are so out of touch with the customer now. They need all new blood.

Be Safe

THE DAWG